Cloud Operations Lead
Type - Passive Opening, Submit your resume for future consideration
Job Description
This is a remote position.
Main Responsibilities
Leadership Role:
• Control the cloud service design, roadmap and delivery
• Enhance customer experience for cloud customers
• Resolve critical issues in production
• Lead and motivate every member in the department and outside
• Advise and enhance process based improvements with the help of co-ordinators
Technical Role:
• Work with product engineers and design team to maintain and secure cloud environments with lowest cost of ownership
• Develop automation for cloud for continuous delivery
• Manage operations in all public and private cloud environments
• Incident Management and support
• Logging, monitoring and event management
• Overall Health management of all environments
• Be available on-call as part of team maintaining SaaS availability 24x7
Management Role:
• Capacity Management
• Change Management
• Organisation and People Management
• Hire and train high performing team
• Develop succession plan and delegate and elevate
• Ensure that the departmental goals and scorecard metrics are met
• Effectively communicate and establish department goals
Required Knowledge & Experience
• 12+ years of progressive experience in IT design and implementation of various technology and operations
• 5+ years in managing/ leading cloud based environments supporting IaaS and SaaS serving millions of users
• Experience is security management would be good to have
• Expert knowledge of Linux or Unix based system administration
• Good knowledge of computing, storing and of network architecture
• Strong expertise in managing cloud based infrastructure
• Experience in troubleshooting HW, OS and App related issues
• Public Cloud knowledge: GCP, AWS, Azure or Softlayer
• Deployment & Configuration management : Puppet, Chef, Salt or Ansible
• Scripting Language : Shell, Python, PHP, Go or Perl
• Log Management: ElasticSearch, Syslog or Logstash
• Monitoring : Graphite, Nagios or Ganglia
Office Location
Schaumburg, United States
Team
Customer Success
Job Type
Full Time
Apply Now
Apply Now
Job Description
This is a remote position.
Main Responsibilities
Leadership Role:
• Control the cloud service design, roadmap and delivery
• Enhance customer experience for cloud customers
• Resolve critical issues in production
• Lead and motivate every member in the department and outside
• Advise and enhance process based improvements with the help of co-ordinators
Technical Role:
• Work with product engineers and design team to maintain and secure cloud environments with lowest cost of ownership
• Develop automation for cloud for continuous delivery
• Manage operations in all public and private cloud environments
• Incident Management and support
• Logging, monitoring and event management
• Overall Health management of all environments
• Be available on-call as part of team maintaining SaaS availability 24x7
Management Role:
• Capacity Management
• Change Management
• Organisation and People Management
• Hire and train high performing team
• Develop succession plan and delegate and elevate
• Ensure that the departmental goals and scorecard metrics are met
• Effectively communicate and establish department goals
Required Knowledge & Experience
• 12+ years of progressive experience in IT design and implementation of various technology and operations
• 5+ years in managing/ leading cloud based environments supporting IaaS and SaaS serving millions of users
• Experience is security management would be good to have
• Expert knowledge of Linux or Unix based system administration
• Good knowledge of computing, storing and of network architecture
• Strong expertise in managing cloud based infrastructure
• Experience in troubleshooting HW, OS and App related issues
• Public Cloud knowledge: GCP, AWS, Azure or Softlayer
• Deployment & Configuration management : Puppet, Chef, Salt or Ansible
• Scripting Language : Shell, Python, PHP, Go or Perl
• Log Management: ElasticSearch, Syslog or Logstash
• Monitoring : Graphite, Nagios or Ganglia
Office Location
Schaumburg, United States
Team
Customer Success
Job Type
Full Time
Apply Now
Apply Now