Clinician, EAP

Who We Are At Lucet, we’re transforming whole-person care. We deliver integrated behavioral and physical health solutions that connect individuals to the right care at the right time—improving outcomes and overall well-being. Serving over 15 million lives across the U.S. and Puerto Rico, our model combines clinical expertise, compassionate care, and innovative technology to support healthier, more fulfilling lives. As part of the Lucet team, employees join a mission-driven organization committed to making a lasting impact. Whether through behavioral health navigation, in-home medical care, or 24/7 crisis support, our work is rooted in empathy, collaboration, and a shared passion for helping people thrive. Why Join our Team At Lucet, we’re committed to creating a workplace where top talent thrives both personally and professionally. We offer a dynamic, mission-driven environment where your work has real impact, your unique background and experience are valued, and no two days are alike. If you’re passionate about meaningful work and delivering impactful results, we encourage you to apply! We support our team with a competitive compensation and benefits package, including: Annual compensation between $68,000-$83,000, PLUS an annual performance-based, discretionary incentive. Compensation is dependent on non-discriminatory factors including but not limited to an applicant's skills, education/degrees, certifications, prior experience, market data, and other relevant factors. Comprehensive health benefit options: Medical, dental, and vision coverage 401(k) with competitive employer match Company-paid life and disability insurance Paid parental leave and wellbeing incentives Generous paid time off, including volunteer time Flexible spending accounts for healthcare and dependent care Professional development opportunities and tuition reimbursement Remote work flexibility (role-dependent) Opportunity for meaningful growth, both personally and professionally, where your unique background and experience is welcomed and valued. At Lucet, your work will directly support our mission to improve behavioral, physical, and social health—one member at a time. What You Will Do - Essential Functions The EAP Clinician provides high-quality, telephonic clinical assessment, brief intervention, and crisis support while coordinating appropriate resources and referrals, maintaining compliance and documentation standards, and collaborating across teams to deliver compassionate, effective Employee and Student Assistance Program services. Clinical Assessment, Support, and Risk Management Conduct comprehensive clinical assessments, provide brief/problem-focused support, and utilize motivational interviewing to address a wide range of emotional, behavioral, and situational concerns. Identify and manage risk for at-risk callers, including crisis intervention, emergency response planning, and appropriate escalation following established protocols. Care Coordination, Referrals, and Resource Navigation Triaging callers and coordinating referrals to internal and external resources, including mental health providers, community services, WorkLife, legal, and financial specialists. Demonstrate strong knowledge of EAP and mental health benefits while collaborating with community treatment resources, managed care programs, and internal teams to ensure continuity of care. Professional Collaboration, Documentation, and Compliance Maintain accurate, timely clinical documentation in case tracking systems in accordance with regulatory, legal, and organizational standards. Collaborate effectively with Customer Success and other internal teams, participate in staff meetings or clinical presentations, and uphold ethical standards, confidentiality, and organizational values. Who You Are Required Qualifications Current, unrestricted license to practice independently as a Clinical Social Worker, Marriage and Family Therapist, Professional Counselor, or Clinical Psychologist. 3+ years post licensure experience in direct clinical care. Excellent communication and interpersonal skills. Strong computer skills including an ability to communicate telephonically and type. Proven written and oral communication skills, organizational skills, demonstrated willingness to work within a collaborative, team-oriented environment. Ability to pass background check upon hire and throughout employment to include criminal felony & misdemeanor search, SSN validation/trace search (LEIE), education report (highest degree obtained), civil upper and lower search, 7-year employment report, federal criminal search, statewide criminal search, widescreen plus national criminal search, health care sanctions-state med (SAM), national sex offender registry, prohibited parties (OFAC) (terrorist watchlist), and a 10-Panel Drug Screen. Living our Values Serving everyone with compassion and leading with empathy. Stepping up and creating value by taking charge and acting when there is an opportunity. Adapting in a changing world by recognizing our responsibility to be agile and respond quickly. Nurturing growth and belonging by respecting and celebrating everyone for who they are. Competencies Ability to show empathy, common courtesy, patience, and respect to all callers Ability to remain calm and professional while managing calls from emotional or demanding callers. Effective critical thinking and problem solving skills Ability to work in a team-based environment. Effective time management and strong organizational skills Working Conditions High-speed internet service (cable or fiber optic) with minimum download Speed of 20 Mbps, Upload Speed of 5 Mbps, and Maximum Latency of 100 milliseconds (must be installed before starting) required. Frequent use of computer and phone systems Must be able to constantly remain in a stationary, sitting position, communicate and exchange information with others, inspect information, perform repetitive motions with arms and fingers, interpret data, problem solve, make decisions, organize and plan, and maintain a positive and professional attitude in all situations. Work is performed from home with company-provided equipment. Sitting for long periods of time is expected and use of fingers and hands for typing is necessary. A quiet workspace with minimal background noise for calls We encourage applicants from a variety of backgrounds and experiences to apply, especially those who can demonstrate how their unique qualifications and skills align with the requirements of this role and support our mission to improve whole-person health. This position will accept and review new applications and resumes no less than 5 business days after the original posting date and may remain open an extended period of time with no set end date based on the level of interest.