Clinical Team Lead - Remote Work Opportunity

Remote Full-time
Position at a Glance:

Location: Remote
Compensation: Competitive Salary ($26-$36/Hour)
Start Date: Immediate openings available
Company: Workwarp (working for Aeetna)
Position: Clinical Team Lead - Remote Work Opportunity


Position Summary:
As a Clinical Team Lead, you will play a vital role in coordinating comprehensive patient care by assessing needs, developing personalized care plans, and facilitating services across healthcare providers. You will serve as a patient advocate, ensuring effective communication, resource utilization, and continuous monitoring to promote positive outcomes and enhance overall well-being. You will be accountable for supporting the day-to-day operations of the team, ensuring workflow efficiency and performance goals are met. This role requires fostering collaboration and teamwork among all department members.

Fundamental Components & Expectations:

Serve as a content model expert for the regional team.
Mentor team members on best practices, quality of interventions, problem resolution, and critical thinking.
Provide real-time support to Clinical Management (CM) staff.
Ensure adherence to plan sponsor performance targets.
Articulate requirements to meet performance goals.
Provide ongoing education to staff regarding opportunities and processes.
Review and support adherence to policies and procedures.
Provide support and education related to critical thinking and problem-solving.
Escalate resolved cases and provide team education post-resolution.
Communicate effectively with diverse audiences.
Conduct routine data cleaning to ensure data accuracy and reliability in the EHR system.
Collaborate with peers, leaders, and cross-functional partners to maintain quality metrics and identify process improvement opportunities.
Organize and prioritize tasks effectively.
Assist supervisors with reports to understand trends and maintain high levels of service.
Design complex collaboration tools to facilitate effective clinical teamwork and information sharing.
Identify opportunities to assist clinical case managers with scheduling, referrals, and secure document sharing.
Install reporting tools and dashboards to identify trends, measure intervention impact, and inform quality improvement initiatives.
Maintain an adjusted caseload.
Assist with project logistics (agendas, meeting arrangements, minutes).
Collect and write up success stories.
Precept new staff as needed.
Serve as a Subject Matter Expert regarding daily workflows.
Promote a positive work environment that fosters teamwork.
Consult frequently with the Regional Supervisor/Manager and maintain open communication.


Required Qualifications:

Active, unrestricted KS State License in the applicable functional area (RN or Clinical BH license - e.g., LCPC, LCSW, LMFT, or LMHC).
3+ years of clinical experience required.
Willing and able to travel up to 25% of time to meet members face-to-face within the western region of KS (Northwest, west-central, and Southwest).
Reliable transportation required; mileage reimbursed per company policy.


Preferred Qualifications:

3+ years of managed care experience.
Proficiency with computer skills, including navigating multiple systems and Excel experience.
Time-efficient and highly organized.
Exceptional communication skills.
Ability to mentor and support staff to meet business needs.
Working knowledge of problem-solving and decision-making skills.
Working knowledge of medical terminology.
Working knowledge of digital literacy skills.
Ability to deal tactfully with customers and community.
Ability to handle sensitive information ethically and responsibly.
Ability to consider the relative costs and benefits of potential actions to choose the most appropriate option.
Ability to function in clinical settings with diverse cultural dynamics of clinical staff and patients.


USA Job Market Trends: The healthcare landscape is dynamic, with key trends including the continued growth of remote work, the increasing demand for technology and digital skills, and a strong need for healthcare professionals. The pandemic accelerated these trends, and companies are adapting to a more flexible and digitally-driven workforce. There is also a growing emphasis on health and well-being initiatives, diversity and inclusion, and continuous learning and development.

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