Clinical Specialist, CRM

Job Description: • Provide technical, educational, operational and sales support to assist the district in meeting Cardiac Rhythm Management (CRM) sales and customer service objectives • Successfully completes CRM Field Technical Training – including online and field-based training • Performs checks/interrogations of all CRM medical device systems post sign-off • Supports implants of all CRM products post sign-off • Provides on-call support as needed on evenings and weekends post sign-off • Provide troubleshooting support as requested • Assures completion of patient registration and any other required hospital documentation • Helps manage consignment inventory and trunk inventory once obtained • Provides additional inventory support to meet customer needs • Maintains software on programmers throughout the district as directed • Educates and trains physicians, hospital personnel and office staff on products or solutions for which training has been completed • Assists with educating and training new Clinical Specialists and Sales Representatives post sign-off • Partners with DSM, Sales Reps and DM to learn market dynamics and local customer motivations and needs; has a basic understanding of how Medtronic CRM products and solutions offer value to the customer • Assists with obtaining customer POs throughout the quarter • Independently identifies customer needs and opportunities and provides feedback to Sales Rep(s) to support sales objectives • Stays up to date on new products, solutions and patient management offerings • Completes all assigned training in a timely manner Requirements: • High School Diploma PLUS a minimum 6 years of work experience in healthcare, field sales or work experience utilizing complex mathematics, mechanical concepts, science or computing • Associate’s Degree PLUS a minimum 4 years of work experience in healthcare, field sales or work experience utilizing complex mathematics, mechanical concepts, science or computing • Bachelor’s Degree PLUS a minimum 2 years of work experience in healthcare, field sales, or work experience utilizing complex mathematics, mechanical concepts, science or computing • Thorough working knowledge of medical terminology and the medical device industry • Proven ability to build/maintain positive relationships with peers and colleagues across organization levels • Strong work ethic in accomplishing objectives of the position • Expertise with Microsoft tools & other applications (i.e., SalesForce.com) • Ability to meet vendor credentialing requirements • Excellent customer service skills • Excellent interpersonal, written/verbal communication skills • Ability to coordinate/participate in numerous tasks/projects in a fast-paced environment in an organized manner while meeting deadlines Benefits: • Health, Dental and vision insurance • Health Savings Account • Healthcare Flexible Spending Account • Life insurance • Long-term disability leave • Dependent daycare spending account • Tuition assistance/reimbursement • Simple Steps (global well-being program) • Incentive plans • 401(k) plan plus employer contribution and match • Short-term disability • Paid time off • Paid holidays • Employee Stock Purchase Plan • Employee Assistance Program • Non-qualified Retirement Plan Supplement (subject to IRS earning minimums) • Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums) Apply tot his job