Clinical Informatics Help Desk Technician

Florida Orthopaedic Institute is seeking a Clinical Informatics Helpdesk Technician to join their Clinical Informatics team. The role involves providing first-line support for clinical applications and patient portals, ensuring smooth workflows, and helping staff deliver exceptional patient care. Responsibilities Serve as a Subject Matter Expert (SME) for patient portals and check-in platforms Respond to incidents and service requests for clinical applications, including Athena, iScribe, and Radix Troubleshoot, diagnose, and resolve issues while keeping users informed throughout the process Log, track, and manage Helpdesk tickets efficiently, escalating complex issues as needed Create and maintain documentation to empower staff and improve self-service capabilities Provide guidance and training to staff on system use and best practices Communicate clearly with technical and non-technical colleagues at all levels Stay up to date with system updates, workflows, and industry best practices Identify recurring issues and share insights with leadership to drive improvements Skills Experience in clinical application support; healthcare knowledge is a plus Proficiency with Microsoft Windows and Office applications Strong troubleshooting and problem-solving skills with attention to detail Excellent customer service and professional communication skills Ability to manage multiple priorities, take initiative, and work independently Team-oriented, adaptable, and motivated to thrive in a fast-paced environment Company Overview Florida Orthopaedic Institute is a medical practice that provides orthopedic care services. It was founded in 1989, and is headquartered in Wesley Chapel, Florida, USA, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship Florida Orthopaedic Institute has a track record of offering H1B sponsorships, with 1 in 2022. Please note that this does not guarantee sponsorship for this specific role.