Client Support Specialist- Life Insurance
Job title: Client Support Specialist- Life Insurance in New York City, NY at Afficiency
Company: Afficiency
Job description: Company DescriptionAfficiency is a rapidly growing Insurtech company whose mission is to provide life insurance to everyone via both our proprietary platform and in collaboration with our carrier and distribution partners. Located in NYC, we design and deliver life insurance products that can be purchased in an entirely digital environment for both the agents and their customers. We are looking for new team members to join us on our journey to shake up the life insurance industry. We need individuals who bring passion, curiosity, and a desire for excellence.Job DescriptionGet in on the ground floor of a dynamic support team! This is a great opportunity to build and grow responsibility over time with a fast-growing organization, while working cross functionally and gaining experience in multiple areas. This role is client-facing, working to grow our field support function by supporting life insurance sales through agents and their carriers across the Unites States. As a member of this key team, you will aid in responding to and resolving inquiries from our partners. You will play an important role in supporting, communicating with, and assisting clients while responding to queries and software issues. Our ideal candidate has a self-starter mentality and can efficiently resolve incoming customer issues via live chat and tickets in an empathetic manner. To succeed in this role, you should be a seasoned life insurance client support representative and have technical expertise. This would be a salaried, 40-hour per week position surrounded by a dynamic team.Work Arrangement: Remote (Must be in the United States)*If your application stands out, a member of the Afficiency hiring team will contact you to arrange next steps, via LinkedIn, SmartRecruiter or from an afficiency.com email address. Please be aware of phishing attempts and scam emails. We will not request an interview via text-based communication and ask you to register via the Microsoft Teams website.QualificationsResponsibilities
Manage our inbound support requests regarding technical questions and life insurance application questions within our SLA time frame
Address agent escalations and carrier requests
Demonstrate accuracy in communicating effective solutions to our clients based on the data given
Responsible for building and maintaining strong business relationships with key members of our distributors and carriers
Initiates escalation on more complex tickets to produce resolutions, continuing to provide the highest level of client support
Recognize patterns in inquiries for documentation and improvement
Identify knowledge gaps and work with your manager to improve processes and grow the department
Support our development team in launching new insurance products as well as updates to our existing insurance platform
What We’re Looking For
Must have Life Insurance Experience
Minimum 1 year of client support experience
Multi-tasking with ease
Live chat experience
Experience managing a high level of chat volume and emails
Strong time management skills and prioritization based on urgency and business need
Ability to problem solve and have grit
Excellent writing ability
Ability to work in a fast-paced changing environment
Ability to provide prompt, accurate and friendly customer service
Additional InformationWhat We Offer
Fully remote work
Competitive salary with equity options
Robust health, dental, and vision benefits
401k matching contributions
Generous PTO policy
Provided work-from-home equipment
Work at a supportive and fast-growing company with a fantastic team
Environment to learn from other team members and support in career development
Opportunity to make an impact in the lives of tens of millions of consumers and get families the protection they need
Salary$50,000-58,000 annually.Afficiency is an Equal Opportunity Employer. All your information will be kept confidential according to EEO guidelines.
Expected salary: $50000 - 58000 per year
Location: New York City, NY
Apply for the job now!
Apply Now
Company: Afficiency
Job description: Company DescriptionAfficiency is a rapidly growing Insurtech company whose mission is to provide life insurance to everyone via both our proprietary platform and in collaboration with our carrier and distribution partners. Located in NYC, we design and deliver life insurance products that can be purchased in an entirely digital environment for both the agents and their customers. We are looking for new team members to join us on our journey to shake up the life insurance industry. We need individuals who bring passion, curiosity, and a desire for excellence.Job DescriptionGet in on the ground floor of a dynamic support team! This is a great opportunity to build and grow responsibility over time with a fast-growing organization, while working cross functionally and gaining experience in multiple areas. This role is client-facing, working to grow our field support function by supporting life insurance sales through agents and their carriers across the Unites States. As a member of this key team, you will aid in responding to and resolving inquiries from our partners. You will play an important role in supporting, communicating with, and assisting clients while responding to queries and software issues. Our ideal candidate has a self-starter mentality and can efficiently resolve incoming customer issues via live chat and tickets in an empathetic manner. To succeed in this role, you should be a seasoned life insurance client support representative and have technical expertise. This would be a salaried, 40-hour per week position surrounded by a dynamic team.Work Arrangement: Remote (Must be in the United States)*If your application stands out, a member of the Afficiency hiring team will contact you to arrange next steps, via LinkedIn, SmartRecruiter or from an afficiency.com email address. Please be aware of phishing attempts and scam emails. We will not request an interview via text-based communication and ask you to register via the Microsoft Teams website.QualificationsResponsibilities
Manage our inbound support requests regarding technical questions and life insurance application questions within our SLA time frame
Address agent escalations and carrier requests
Demonstrate accuracy in communicating effective solutions to our clients based on the data given
Responsible for building and maintaining strong business relationships with key members of our distributors and carriers
Initiates escalation on more complex tickets to produce resolutions, continuing to provide the highest level of client support
Recognize patterns in inquiries for documentation and improvement
Identify knowledge gaps and work with your manager to improve processes and grow the department
Support our development team in launching new insurance products as well as updates to our existing insurance platform
What We’re Looking For
Must have Life Insurance Experience
Minimum 1 year of client support experience
Multi-tasking with ease
Live chat experience
Experience managing a high level of chat volume and emails
Strong time management skills and prioritization based on urgency and business need
Ability to problem solve and have grit
Excellent writing ability
Ability to work in a fast-paced changing environment
Ability to provide prompt, accurate and friendly customer service
Additional InformationWhat We Offer
Fully remote work
Competitive salary with equity options
Robust health, dental, and vision benefits
401k matching contributions
Generous PTO policy
Provided work-from-home equipment
Work at a supportive and fast-growing company with a fantastic team
Environment to learn from other team members and support in career development
Opportunity to make an impact in the lives of tens of millions of consumers and get families the protection they need
Salary$50,000-58,000 annually.Afficiency is an Equal Opportunity Employer. All your information will be kept confidential according to EEO guidelines.
Expected salary: $50000 - 58000 per year
Location: New York City, NY
Apply for the job now!
Apply Now