Client Support Specialist ID-1639 – Amazon Store

Who are we?
We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.
The role
What will you be doing?
Client Administrator Location: Basingstoke (minimum 2-3 days a week in office)Salary: £25k
What will you bring?
We are looking for a Client Administrator to provide our customers with an excellent on-boarding and renewal experience, whilst delivering accuracy, attention to detail and exceptional customer service.
You will liaise with internal and external clients/brokers working collaboratively as a team using the most appropriate communication method. Your attention to detail and accuracy will be key when uploading monthly data files and reconciling the member data for client invoices.
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In this role you will:

Build and maintain effective relationships with all clients/brokers.
Manage, prioritise and take accountability for own workflow to maintain quality of service.
Have excellent administration communication skills both written and verbal.
Challenge current processes and explore new ways of working for continuous improvement.
Be able to adapt and be flexible due to changing priorities.
Have a willingness to maintain and develop own technical knowledge and expertise in all products, processes, and procedures.
Demonstrate the ability to work in a team, as well as on own initiative.
Have strong IT skills including Microsoft and Excel experience.

The ideal candidate will have proven experience in a customer focussed environment, preferably within financial services, insurance, or within a regulated environment.
The successful Client Administrator can expect:

Generous Bonus
Company funded Health Cash Plan
DC Pension scheme
Life, medical and income Insurance
Access to remote GP, nutrition coaching, personal training, unlimited mental health support and medical 2nd opinion
27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays)
Salary sacrifice electric car scheme with free on site electric chargers

Why join us?
At Unum, we’ve created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life.
We’ve built a supportive, inclusive environment where you can be yourself, whilst also being part of a growing organisation. From charity and volunteer opportunities to career growth, your possibilities are endless.



Apply Now