Client Support Specialist - Call Center Agent (Remote)
*****Please note that at least one year of call center experience is required for this role. This is a fully remote position******
Come join Century Consulting Services, where we're passionate about helping people achieve financial freedom! We're a top financial services firm committed to guiding thousands of individuals and businesses toward better financial futures. At Century Consulting Services, we believe in giving people the knowledge and tools they need to make smart financial choices. With years of experience in the field, we've helped countless clients find stability and success. We're proud of our culture of excellence, creativity, and honesty. Our focus is always on our clients' success and well-being. If you're ready to join a team dedicated to empowering others to reach their financial goals, come be a part of our mission!
We are currently on the lookout for dedicated Client Support Specialists who embody excellent organizational skills, diligence, and a strong team spirit. If you thrive on providing exceptional customer service and enjoy going the extra mile to exceed expectations, you may be the perfect fit for our growing team. In this role, you'll be responsible for managing a high volume of customer inquiries via email, and phone calls, making effective organizational and prioritization skills crucial. Familiarity with Excel, proper email etiquette, and Word is also essential. If you're ready to contribute your talents to our dynamic environment and help us deliver outstanding support to our valued clients, we'd love to hear from you!
Schedule: Monday- Friday 9:00am 6:00pm cst.
RESPONSIBILITIES
Handle incoming requests via phone from customers and ensure that issues are resolved both promptly and thoroughly
Educate them on company product
Provide quality service in the areas of handling inquiries, troubleshooting, and account assistance
Enter detailed notes into our CRM system
Respond to email correspondence and inquiries promptly and professionally
Suggest ways to improve the customer experience
QUALIFICATIONS AND SKILLS
Dedicated and results driven
Minimum of 1 year phone-based customer service experience
High commitment to customer satisfaction
Expert verbal and written communication skills with ability to communicate clearly and professionally
A people person that can empathize with customers and help them work through concerns
A lighthearted, friendly attitude
Strong listening skills with careful attention to detail
Professional and reliable work ethic
Team player with eagerness to learn and willingness to contribute in any way necessary
BENEFITS
Paid Training
Health Insurance
Vision Insurance
Dental Insurance
Life Insurance
Aflac
Short Term/Long Term Disability Coverage
401(k)
Paid Time Off
Floating Holiday
Parental Leave
Employee Discount
Employee Referral Program
Employee Assistance Program
and more!
Ready for a change? Century Consulting Services is the place to be! We're looking for bright minds and bold thinkers to join our team and help shape the future of our company. If you're ready to challenge yourself and make an impact, apply now and let's build something incredible together!
Apply Now
Come join Century Consulting Services, where we're passionate about helping people achieve financial freedom! We're a top financial services firm committed to guiding thousands of individuals and businesses toward better financial futures. At Century Consulting Services, we believe in giving people the knowledge and tools they need to make smart financial choices. With years of experience in the field, we've helped countless clients find stability and success. We're proud of our culture of excellence, creativity, and honesty. Our focus is always on our clients' success and well-being. If you're ready to join a team dedicated to empowering others to reach their financial goals, come be a part of our mission!
We are currently on the lookout for dedicated Client Support Specialists who embody excellent organizational skills, diligence, and a strong team spirit. If you thrive on providing exceptional customer service and enjoy going the extra mile to exceed expectations, you may be the perfect fit for our growing team. In this role, you'll be responsible for managing a high volume of customer inquiries via email, and phone calls, making effective organizational and prioritization skills crucial. Familiarity with Excel, proper email etiquette, and Word is also essential. If you're ready to contribute your talents to our dynamic environment and help us deliver outstanding support to our valued clients, we'd love to hear from you!
Schedule: Monday- Friday 9:00am 6:00pm cst.
RESPONSIBILITIES
Handle incoming requests via phone from customers and ensure that issues are resolved both promptly and thoroughly
Educate them on company product
Provide quality service in the areas of handling inquiries, troubleshooting, and account assistance
Enter detailed notes into our CRM system
Respond to email correspondence and inquiries promptly and professionally
Suggest ways to improve the customer experience
QUALIFICATIONS AND SKILLS
Dedicated and results driven
Minimum of 1 year phone-based customer service experience
High commitment to customer satisfaction
Expert verbal and written communication skills with ability to communicate clearly and professionally
A people person that can empathize with customers and help them work through concerns
A lighthearted, friendly attitude
Strong listening skills with careful attention to detail
Professional and reliable work ethic
Team player with eagerness to learn and willingness to contribute in any way necessary
BENEFITS
Paid Training
Health Insurance
Vision Insurance
Dental Insurance
Life Insurance
Aflac
Short Term/Long Term Disability Coverage
401(k)
Paid Time Off
Floating Holiday
Parental Leave
Employee Discount
Employee Referral Program
Employee Assistance Program
and more!
Ready for a change? Century Consulting Services is the place to be! We're looking for bright minds and bold thinkers to join our team and help shape the future of our company. If you're ready to challenge yourself and make an impact, apply now and let's build something incredible together!
Apply Now