Client Support Lead
Client Support Lead-
Responsibilities:
• Manage client relationships and handle escalations related to concerns about service and maintenance completion, primarily through written communication via the client or HiredHelpr portal or email.
• Manage reconciliation between HiredHelpr's proprietary portal and various client portals, requiring a basic understanding of different property management systems.
• Respond to client and vendor messages in a timely manner.
• Communicate with vendors regarding service and effectively relay information back to the client.
• Address conflicts with professionalism and poise.
• Collaborate with team members to present new ideas and express challenges.
• Utilize problem-solving and critical thinking skills to address and resolve issues.
• Maintain an understanding of pools and lawns to effectively communicate with clients and vendors.
• Adapt to changing environments and requirements.
Skills:
• Conflict management
• Self-motivation
• Proactivity in presenting new ideas and expressing challenges
• Team orientation
• Problem-solving abilities
• Critical thinking skills
• Basic understanding of pools and lawns
• Preferred experience in or understanding of the property management industry
• Adaptability to changing environments and requirements
Apply Now
Apply Now
Responsibilities:
• Manage client relationships and handle escalations related to concerns about service and maintenance completion, primarily through written communication via the client or HiredHelpr portal or email.
• Manage reconciliation between HiredHelpr's proprietary portal and various client portals, requiring a basic understanding of different property management systems.
• Respond to client and vendor messages in a timely manner.
• Communicate with vendors regarding service and effectively relay information back to the client.
• Address conflicts with professionalism and poise.
• Collaborate with team members to present new ideas and express challenges.
• Utilize problem-solving and critical thinking skills to address and resolve issues.
• Maintain an understanding of pools and lawns to effectively communicate with clients and vendors.
• Adapt to changing environments and requirements.
Skills:
• Conflict management
• Self-motivation
• Proactivity in presenting new ideas and expressing challenges
• Team orientation
• Problem-solving abilities
• Critical thinking skills
• Basic understanding of pools and lawns
• Preferred experience in or understanding of the property management industry
• Adaptability to changing environments and requirements
Apply Now
Apply Now