Client Success Manager – Healthcare
Job Description:
• Develop and execute comprehensive strategies to improve client retention, engagement, and expansion by identifying key metrics and success factors.
• Leverage customer data to identify trends, pain points, and opportunities for optimization, providing actionable insights to the Client Success team
• Build relationships with client stakeholders, addressing concerns, and identifying potential upselling or cross-selling opportunities.
• Implement process improvements within the client success function to streamline operations and enhance efficiency.
• Track client success metrics, identifying areas for improvement, and reporting on progress to senior management.
• Work with other departments like sales, marketing, and product development to ensure seamless customer experience.
Requirements:
• Bachelor's degree
• 10+ years experience in revenue cycle with emphasis on Patient Access within the healthcare industry
• Provider-based background recommended
• Healthcare Project Management or Consulting experience
• EPIC proficient
• Proficient in Generative AI tools such as Co-Pilot and ChatGPT
• HFMA CRCR pref
• Excellent skills with Salesforce or a similar CRM
• Holistic, big-picture perspective with the ability to resolve issues
• Cross Functional Team Player, able to collaborate across groups and learn from others - specifically sales, marketing, product, support and implementation
• Flexible in working with changing needs of organizations
• High degree of polish and professionalism appropriate for meeting with clients
• Up to 25% travel required
Benefits:
• Great compensation package and bonus plan
• Core benefits including medical, dental, vision, and matching 401K
• Flexible work environment, ability to work remote, hybrid or in-office
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
Apply Now
Apply Now
• Develop and execute comprehensive strategies to improve client retention, engagement, and expansion by identifying key metrics and success factors.
• Leverage customer data to identify trends, pain points, and opportunities for optimization, providing actionable insights to the Client Success team
• Build relationships with client stakeholders, addressing concerns, and identifying potential upselling or cross-selling opportunities.
• Implement process improvements within the client success function to streamline operations and enhance efficiency.
• Track client success metrics, identifying areas for improvement, and reporting on progress to senior management.
• Work with other departments like sales, marketing, and product development to ensure seamless customer experience.
Requirements:
• Bachelor's degree
• 10+ years experience in revenue cycle with emphasis on Patient Access within the healthcare industry
• Provider-based background recommended
• Healthcare Project Management or Consulting experience
• EPIC proficient
• Proficient in Generative AI tools such as Co-Pilot and ChatGPT
• HFMA CRCR pref
• Excellent skills with Salesforce or a similar CRM
• Holistic, big-picture perspective with the ability to resolve issues
• Cross Functional Team Player, able to collaborate across groups and learn from others - specifically sales, marketing, product, support and implementation
• Flexible in working with changing needs of organizations
• High degree of polish and professionalism appropriate for meeting with clients
• Up to 25% travel required
Benefits:
• Great compensation package and bonus plan
• Core benefits including medical, dental, vision, and matching 401K
• Flexible work environment, ability to work remote, hybrid or in-office
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
Apply Now
Apply Now