Client Success Manager (Client Management III) - REMOTE

About Net Health Belong. Thrive. Make a Difference. Are you looking for a meaningful and satisfying career where you have endless opportunities to grow and be financially rewarded? Net Health may be the perfect place for you. A high-growth and profitable company, we help caregivers harness data for human health. We also honor and respect the needs of our Net Health family and staff, which is why we offer a work-from-anywhere environment and unlimited PTO. Our welcoming and collaborative culture paired with progressive benefits makes Net Health the ultimate career home! As a leading-edge SaaS company in healthcare, we deliver solutions that help patients get better, faster, and live more fulfilling lives. Our software and predictive analytics cover the continuum of care, from hospital-to-home, across various medical specialties. Come join us and start the next chapter of your exciting career while helping others to live better lives. World-Class Benefits That Reflect Our World-Class Culture. Click Here to Learn More!: #WorkFromAnywhere #UnlimitedPTO #ComprehensiveBenefitsPackage #EmployeeResourceGroups #CasualDressCode #PrioritizedEmployeeWellness #DiversityAndInclusion #AVoice #NewHireSupport #CareerDevelopment #EducationalAssistance #EmployeeReferralBonus #ProgressiveParentalLeave JOB OVERVIEW Ensures the client is satisfied with company products, projects, and services. Designs appropriate workplans to assure client concerns. Pulls data analytics reports to understand the health of the client. Works with client to cultivate future projects and qualify new opportunities. Consults with other team members (project management/client services/support) to ensure mutual client objectives are met. Works closely with the Sales Account Management Team to deliver client programs. Understands how the products supported by the Business Unit are constructed to strategically align client concerns. RESPONSIBILITIES AND DUTIES • Foster the highest level of service delivery to assigned clients to ensure a strong client relationship, strong client satisfaction and success toward achieving goals for client retention within the Account Management AT LARGE program. • Maintain a relationship with assigned client accounts, including key stakeholders, to identify and address goals, needs and issues, educate on products, drive adoption and utilization, achieve retention goals and foster expansion opportunities. • Own relationship with proper client champions and ensure our alignment with client goals. • Manage, analyze, and prepare client concerns, using the client work plan, to document client needs and improve client experience. • Deliver client work plan to resolve stated client concerns and transition client to the AT LARGE program using the four pillars of communication. • Direct client questions, as needed, to appropriate department to address client concern to streamline client's overall satisfaction. • Articulate and document client goals throughout the client lifecycle. • Serve as a Subject Matter Expert for the technology product(s) within the Wound Care Business Unit. • Demonstrate use of the wound care technology products within the Wound Care Business Unit. • Collaborate with the Wound Care Business Unit departments to foster adoption, utilization, retention, and attainment of client goals. • Communicate with clients by phone, email, electronic media, and/or face-to-face to ensure their needs are understood and addressed. • Coordinate client needs with Sales team to ensure the retention and expansion of assigned clients. • Consistently and appropriately apply defined prescriptive events to facilitate and monitor client engagement and success. • Monitor and analyze client consumption and utilization of company products. Educate client on results and consult on possible improvements. • Continually capture and monitor client business drivers to ensure the optimal solution set-up to successfully achieve client business goals. • Be proactive and provide consistent communication with clients to ensure progress against objectives and to keep clients notified of changes through regularly scheduled communications. • Encourage client participation in company initiatives such as webinars, client conferences and product feedback. • Assist to develop and deliver Sessions for Success and Communities events. • Maintain strong organizational skills and attention to detail. QUALIFICATIONS • Bachelor's degree or 6+ years' equivalent experience • Minimum 2+ years Clinical and Operational Business experience in Wound Care REQUIRED SOFTWARE EXPERIENCE • Microsoft Office Suite • Salesforce or equivalent • Communication Software Suite Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as requested to meet the ongoing needs of the organization. Salary Range: $80,000 - $100,000 USD + up to $15,000 USD OTI A word on Al-assisted candidate fraud & deepfakes: Our company maintains a zero-tolerance policy for the use of Al tools to misrepresent a candidate's skills, experience, or qualifications during the hiring process. We utilize advanced screening methods to detect such practices and reserve the right to disqualify and report candidates who violate this policy. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Apply tot his job