Client Success Associate - Disputes

Mintz Group specializes in investigative services and is seeking a Client Success Associate for their Disputes practice. The role involves providing administrative, coordination, and client engagement support throughout project lifecycles, ensuring consistency and accuracy in case management and communication. Responsibilities Open new matters in accordance with Disputes practice protocols Conduct conflict checks in collaboration with legal and compliance teams Prepare and issue engagement letters and related documentation Track and maintain records for ongoing matters using firm platforms (e.g., SharePoint, HubSpot) Track incoming Requests for Proposals (RFPs) and assist with proposal submissions Prepare, send, and follow up on proposals using approved firm templates Assist in structuring, issuing, and managing retainer agreements Monitor proposal status and timelines, including follow-up with clients and internal stakeholders Draft and format client-facing documents using approved templates Manage routine client correspondence and follow-up under supervision of Disputes leadership Ensure all communications reflect firm standards of tone, clarity, and professionalism Coordinate with investigators, researchers, and legal team members to support timely case progress Maintain up-to-date project records and timelines in proprietary databases Assist in process improvement efforts within the Disputes practice by identifying administrative bottlenecks or gaps Participate in case tracking, scheduling, and administrative reporting Skills 1–2 years of administrative, legal assistant, or client service experience, preferably in a law firm, investigative practice, or legal services organization Familiarity with conflict check processes, legal engagement documentation, and client proposals Proficiency with systems such as SharePoint, HubSpot, or similar client/case tracking tools Strong written communication skills with attention to professional tone, formatting, and client-facing presentation Exceptional attention to detail and ability to manage administrative workflows and meet deadlines Demonstrates strong coordination skills, working effectively across teams to support smooth case progression Handles shifting priorities and deadlines with professionalism; able to adjust support across multiple cases Undergraduate degree required Multilingual candidates are encouraged to apply Benefits Discretionary Bonus Flexible Time Off Policy Comprehensive Health Benefits: Medical, dental, and vision coverage Retirement Savings: 401(k) plan with employer match Parental Leave Hybrid Work Environment: Candidate must live in San Francisco, Metro DC or New York City areas. Life Insurance: Company-sponsored basic life and AD&D insurance Additional Benefits: FSAs, Transit, and Parking Company Overview Mintz Group provides a range of risk mitigation services focused on due diligence, litigation and anti-corruption investigations. It was founded in 1994, and is headquartered in New York, New York, USA, with a workforce of 201-500 employees. Its website is