Client Services Specialist II
Description:
• Respond to client e-mail, chat and phone support requests such as questions, status checks, phone activations, phone orders, account suspensions, cancellations, and other concerns
• Use multiple online systems and support tools to effectively resolve tickets
• Resolve assigned tickets accurately and in a timely manner
• Prioritize tickets based on urgency and severity, ensuring the most critical issues are addressed promptly
• Collaborate with colleagues and escalate appropriate tickets to more advanced agents in a seamless manner when required for the best client experience
• Meet or exceed Key Performance Indicators for the role such as number of tickets handled and response times
• Complete client bulk action requests as they come in or when they are assigned out by a manager or lead
• Maintain and stay current with a working knowledge of key processes and procedures of multiple vendor platforms
• Monitor and assist in team messaging platforms to assist fellow agents with inquiries
• Stay up to date with Technical and MDM (Mobile Device Management) training courses offered by LINQ
• Have knowledge of and assist clients with phone migrations
• Support as appropriate with escalated cases
• Staff after hour support for on-call Holidays as needed
Requirements:
• Minimum 1 year of prior call center experience
• High school diploma, GED or equivalent
• Reliable, private and secure remote internet with minimum speed requirements of 20Mbps Down/10Mbps Up
• Dedicated private work location without significant background disruptions
• Basic skills in use of personal computer and use of Microsoft Office suite (Word, Excel, Outlook)
• Excellent verbal and written communication skills with a focus on active listening
• Strong interpersonal skills, with the ability to build rapport and trust with clients
• Problem-solving mindset and the capacity to handle challenging situations with diplomacy
• Detail-oriented and highly organized, capable of managing multiple client interactions simultaneously
• Customer-centric attitude with a genuine passion for providing top-notch service
• Ability to work a flexible work schedule
Benefits:
• Hourly wage: $20.19-22.12/hr plus $2/hr shift differential
• Eligible for pre-approved overtime and performance-based incentives
• Fully remote position open to USA and Canada
• Staff after hour support for on-call Holidays as needed
Apply Now
Apply Now
• Respond to client e-mail, chat and phone support requests such as questions, status checks, phone activations, phone orders, account suspensions, cancellations, and other concerns
• Use multiple online systems and support tools to effectively resolve tickets
• Resolve assigned tickets accurately and in a timely manner
• Prioritize tickets based on urgency and severity, ensuring the most critical issues are addressed promptly
• Collaborate with colleagues and escalate appropriate tickets to more advanced agents in a seamless manner when required for the best client experience
• Meet or exceed Key Performance Indicators for the role such as number of tickets handled and response times
• Complete client bulk action requests as they come in or when they are assigned out by a manager or lead
• Maintain and stay current with a working knowledge of key processes and procedures of multiple vendor platforms
• Monitor and assist in team messaging platforms to assist fellow agents with inquiries
• Stay up to date with Technical and MDM (Mobile Device Management) training courses offered by LINQ
• Have knowledge of and assist clients with phone migrations
• Support as appropriate with escalated cases
• Staff after hour support for on-call Holidays as needed
Requirements:
• Minimum 1 year of prior call center experience
• High school diploma, GED or equivalent
• Reliable, private and secure remote internet with minimum speed requirements of 20Mbps Down/10Mbps Up
• Dedicated private work location without significant background disruptions
• Basic skills in use of personal computer and use of Microsoft Office suite (Word, Excel, Outlook)
• Excellent verbal and written communication skills with a focus on active listening
• Strong interpersonal skills, with the ability to build rapport and trust with clients
• Problem-solving mindset and the capacity to handle challenging situations with diplomacy
• Detail-oriented and highly organized, capable of managing multiple client interactions simultaneously
• Customer-centric attitude with a genuine passion for providing top-notch service
• Ability to work a flexible work schedule
Benefits:
• Hourly wage: $20.19-22.12/hr plus $2/hr shift differential
• Eligible for pre-approved overtime and performance-based incentives
• Fully remote position open to USA and Canada
• Staff after hour support for on-call Holidays as needed
Apply Now
Apply Now