Client Services Officer I

Pay Range: $21.81 - $36.36 Job Description: Job Summary: The Client Services Officer I role coordinates closely with the Relationship Management team and Operations team in welcoming new business into the bank and managing existing client relationships on a daily basis. The CSO I is a key liaison to deliver clients the outstanding service that our Heritage Bank of Commerce brand is built upon. Pay Range: Base Compensation is dependent upon role, experience, and skill set: Min- $21.81/hr Max- $36.36/hr Primary Responsibilities: Act as a key liaison with clients: Conduct client service activities including handling client requests, completing transfers, assisting with wires, etc. Deliver and provide tier 1 support for basic cash management solutions (basic online banking, ATM/Debit/Credit cards, Mobile Banking, etc.) Deliver and provide tier 2 support for cash management solutions (including but not limited to boarding new account set-ups on the business online banking platform) Provide exceptional customer service to all clients, prospective clients and Bank employees, in person, by email, and the phone: Interact and establish rapport with all clients that conduct business in the branch Display outstanding interpersonal skills and maintain a professional image at all times Maintain a working knowledge of banking operations as it applies to the position: Follow proper procedures to mitigate risk to the bank within assigned approval authority including but not limited to NSF/OD decisions Follow bank policies and banking regulations Complete operations work accurately and efficiently Assist in completing periodic certifications in a timely and accurate manner to audit requirements Assist clients with new account opening and ensure proper documentation is in compliance with bank policies and procedures Conduct customary teller functions when needed Perform all other duties and special projects as assigned Qualifications: Bachelor's degree from a four-year college or university or equivalent work experience Minimum of two years of related experience Advanced knowledge of Microsoft Word and Excel preferred Effective communication skills in presenting information in one-on-one and small group situations to customers and other employees of the organization Displays a customer focused attitude with the ability to engage customers, build personal connections, and exhibit professionalism Compliance Responsibilities: The employee is responsible for ensuring compliance with all aspects of job related laws and regulations and must maintain current compliance knowledge by attending compliance related training seminars and staff meetings and by reading pertinent compliance related materials. Job related laws and regulations include, but are not limited to the following: Bank Secrecy Act (BSA); Office of Foreign Asset Control (OFAC); Vendor Management; Information and Data Security; and SEC regulations related to corporate governance and disclosure. Heritage Bank of Commerce is an Equal Opportunity Employer committed to diversity and inclusion. We do not discriminate on the basis of race, color, ethnicity, religion, sex, sexual orientation, gender identity, national origin, marital status, genetic information, disability, Veteran status, or any other characteristic protected by Federal, state or local laws. As HBC continues to grow, we are always looking for talented, business-oriented people who share our commitment to the success of our clients and our community. If that is a team you would like to join, consider our current openings, and also check back regularly for our latest job opportunities. Heritage Bank of Commerce is an Equal Opportunity/Affirmative Action employer and is committed to a policy of equal employment opportunity for all employees, and applicants for employment, without regard to race, religious creed, sex, color, pregnancy, childbirth, sexual orientation, gender identification or expression, national origin, ancestry, age, marital status, physical or mental disability, medical condition, genetic information, citizenship status, veteran status, or any other legally protected class in accordance with applicable federal, state and local law. Applicants must be currently authorized to work in the United States for any employer.