Client Services Associate, West Region

Job Description: • Serve as the primary point of contact for escalated or complex client inquiries, responding promptly and professionally via phone, email, and web. • Drive territory growth and retention by resolving cases with urgency, accuracy, and a high degree of customer satisfaction. • Maintain comprehensive and precise documentation of all communications, follow-up activities, and resolution steps in Salesforce and LIMS. • Ensure strict adherence to SOPs, quality standards, and compliance requirements while identifying opportunities to streamline processes. • Independently manage order workflows, proactively engaging with healthcare professionals to gather missing or critical information to ensure accurate order fulfillment. • Collaborate with Clinical Laboratory, Commercial, and Operations teams to troubleshoot issues and implement scalable solutions. • Manage the release, correction, and re-delivery of patient reports with a focus on timeliness and accuracy. • Leverage Salesforce and integrated systems to track, manage, and communicate case progress effectively. Requirements: • Bachelor’s degree preferred; high school diploma or equivalent required, along with relevant experience. • 0-2+ years experience working with customers within biotech, life sciences, diagnostics, or healthcare sectors is highly preferred. • Proven proficiency using Salesforce.com and Microsoft Office Suite. • Excellent written and verbal communication skills. • Strong computer skills, preferably in a Mac environment. • Ability to multitask and manage multiple projects independently, demonstrating good judgment and self-discipline. • Experience working effectively in a collaborative team environment. • Flexibility regarding working hours based on operational needs. Benefits: • Health insurance • 401(k) matching • Flexible work hours • Paid time off • Professional development opportunities Apply tot his job