Client Services Advisor - Remote
Contract: Permanent, Full-time (37.5 hours per week) Monday to Friday between 8am and 6pm
Location: Home based, fully remote
Salary: £22,425 per annum
MAIN OBJECTIVES
Working in a varied and fast paced environment our Customer Service Teams work to promote a culture of customer satisfaction by delivering prompt, accurate and thorough Customer Care and understanding each of our customers needs.
Take ownership and work to the highest levels of accuracy and attention to detail to ensure the safe processing of sensitive data. Delivering prompt, accurate responses, understanding each of our customers needs and developing relationships
Trained and provided with the tools and technology to respond to our customers needs, our Client Services team can enjoy working on a variety of tasks throughout the working day, reaching across geographical boundaries.
Listening and connecting with both our customers and our internal departments to address customers needs, our teams are problem solvers, who constantly strive to improve customer satisfaction.
SPECIFIC DUTIES
Processing and booking all 2-hour response Callouts for A&D Testing for our clients
Processing and booking scheduled, ad-hoc and Random testing for our clients
Call Handling
Provide professional, timely and accurate responses to all enquires
Processing payments
Preparing and sending correspondence containing personal sensitive information in line with current GDPR
Assist with general administrative duties to meet business needs as required.
Highlight service level issues to Line Management, actively contributing to enhancing the culture of customer satisfaction.
Support with implementation of new clients and updating current client requirements with high levels of accuracy and urgency.
ADDITIONAL RESPONSIBILITIES & ACCOUNTABILITIES
Understand, demonstrate, and promote the Companys Genetic Code
Assist with induction and training of new employees.
Manage confidential data in line with the Data Protection Act
General Office Duties
Contribute ideas and suggestions to continuously improve the Customer & Employee Experience
Assist with colleagues work during absences.
Attend meetings and training sessions as required.
Any other request made by a manager or Director.
To comply with Data Protection Legislation and Information Security requirements, such as ISO 27001.
To ensure commitment to impartiality, confidentiality, integrity, and accessibility of information.
Adhering to policy, procedure, regulatory, customer and standard requirements relating to quality, information security and environmental management systems.
REQUIREMENTS FOR THIS ROLE
There are no formal qualifications required for this role however an NVQ Level 2 (or equivalent) in Customer Services or Administration and an English GCSE A-C are desirable.
Experience in an Administrative or customer service role including Call Handling is essential.
Knowledge of Outlook, Word and Excel is essential, and knowledge of PowerPoint is desirable.
Geographical / Logistical knowledge is desirable.
CORE SKILLS & BEHAVIOURS
Demonstrable administrative skills
Demonstrable Customer Service experience
Good UK geographical knowledge
Diary management experience
Organisational skills
Exemplary communication skills
Professional telephone manner
Proficiency in Word, Excel, PowerPoint & Outlook
Time planning and priority setting
Good Interpersonal skills
Flexible in approach
Responsible
Well Organised
Professional in appearance and approach
Able to work alone or as a team
Trustworthy and Honest
Calm under pressure
Willing to learn new skills
Efficient
Enthusiastic and Proactive
Possess a positive can-do attitude
Apply Now
Location: Home based, fully remote
Salary: £22,425 per annum
MAIN OBJECTIVES
Working in a varied and fast paced environment our Customer Service Teams work to promote a culture of customer satisfaction by delivering prompt, accurate and thorough Customer Care and understanding each of our customers needs.
Take ownership and work to the highest levels of accuracy and attention to detail to ensure the safe processing of sensitive data. Delivering prompt, accurate responses, understanding each of our customers needs and developing relationships
Trained and provided with the tools and technology to respond to our customers needs, our Client Services team can enjoy working on a variety of tasks throughout the working day, reaching across geographical boundaries.
Listening and connecting with both our customers and our internal departments to address customers needs, our teams are problem solvers, who constantly strive to improve customer satisfaction.
SPECIFIC DUTIES
Processing and booking all 2-hour response Callouts for A&D Testing for our clients
Processing and booking scheduled, ad-hoc and Random testing for our clients
Call Handling
Provide professional, timely and accurate responses to all enquires
Processing payments
Preparing and sending correspondence containing personal sensitive information in line with current GDPR
Assist with general administrative duties to meet business needs as required.
Highlight service level issues to Line Management, actively contributing to enhancing the culture of customer satisfaction.
Support with implementation of new clients and updating current client requirements with high levels of accuracy and urgency.
ADDITIONAL RESPONSIBILITIES & ACCOUNTABILITIES
Understand, demonstrate, and promote the Companys Genetic Code
Assist with induction and training of new employees.
Manage confidential data in line with the Data Protection Act
General Office Duties
Contribute ideas and suggestions to continuously improve the Customer & Employee Experience
Assist with colleagues work during absences.
Attend meetings and training sessions as required.
Any other request made by a manager or Director.
To comply with Data Protection Legislation and Information Security requirements, such as ISO 27001.
To ensure commitment to impartiality, confidentiality, integrity, and accessibility of information.
Adhering to policy, procedure, regulatory, customer and standard requirements relating to quality, information security and environmental management systems.
REQUIREMENTS FOR THIS ROLE
There are no formal qualifications required for this role however an NVQ Level 2 (or equivalent) in Customer Services or Administration and an English GCSE A-C are desirable.
Experience in an Administrative or customer service role including Call Handling is essential.
Knowledge of Outlook, Word and Excel is essential, and knowledge of PowerPoint is desirable.
Geographical / Logistical knowledge is desirable.
CORE SKILLS & BEHAVIOURS
Demonstrable administrative skills
Demonstrable Customer Service experience
Good UK geographical knowledge
Diary management experience
Organisational skills
Exemplary communication skills
Professional telephone manner
Proficiency in Word, Excel, PowerPoint & Outlook
Time planning and priority setting
Good Interpersonal skills
Flexible in approach
Responsible
Well Organised
Professional in appearance and approach
Able to work alone or as a team
Trustworthy and Honest
Calm under pressure
Willing to learn new skills
Efficient
Enthusiastic and Proactive
Possess a positive can-do attitude
Apply Now