Client Service Representative - East Asheville Family Vet

Heartland Veterinary Partners operates East Asheville Family Vet, a full-service clinic dedicated to providing exceptional care for pets. The Client Service Representative plays a key role in ensuring a positive client experience through administrative tasks, client communication, and practice management support. Responsibilities Leads practice opening and closing procedures per Practice Manager instructions and practice procedures Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms Processes cash, checks, charge card payments and credit account payments Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow Assists in the updating of client/patient files, as needed Prepares and sends client correspondence Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list Performs a backup of the computer system on a regular basis, as directed Performs and oversees the performance of posting daily business Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit Answers incoming telephone calls applying proper telephone etiquette Presents clients with medications, instructions, new client kits and any other take home items Handles emergency situations with great care, patience, and following established clinic policies and procedures Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction Skills Ability to work on weekends as required High school diploma or equivalent Practices OSHA safety techniques including proper PPE Previous veterinary experience preferred Client satisfaction references preferred Benefits Paid time off Health insurance; dental insurance; vision insurance Retirement benefits or accounts Bonus incentive Flexible work schedules Career and professional development Employee Assistance Program Employee Referral Program Company Overview Heartland Veterinary Partners is high quality and fast growing veterinary support organizations. It was founded in 2016, and is headquartered in Chicago, Illinois, USA, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship Heartland Veterinary Partners has a track record of offering H1B sponsorships, with 1 in 2025, 1 in 2023. Please note that this does not guarantee sponsorship for this specific role.