Client Service Rep. (Hybrid- Long Island, NY)

Broadridge is a company focused on empowering others to accomplish more, and they are seeking a detail-oriented and client-focused professional to join their team as a Client Services Representative. In this role, you will act as the key point of contact for clients, ensuring exceptional service delivery and fostering positive relationships.ResponsibilitiesManage the delivery of contracted services, ensuring service level agreements (SLAs) and key performance indicators (KPIs) are consistently met or exceededOversee project schedules, scope, risks, and budgets while ensuring operational teams and partners clearly understand client requirementsServe as a trusted advisor to clients, providing day‑to‑day support, guidance, and proactive communicationBuild strong, long‑term client relationships while identifying opportunities to enhance service value or extend contractsCollaborate with account managers to highlight growth opportunities and support business development initiativesEstablish and maintain consistent processes to review service performance, generate reports, and capture client feedbackAssist with administrative and coordination tasks vital to ensuring seamless service operationsSkillsExperience in client service and/or account management with proven ability to manage client expectationsStrong organizational skills with the ability to manage multiple priorities and deadlinesExcellent problem‑solving skills, able to assess situations and provide effective solutions independentlyEffective communicator with strong interpersonal skills and the ability to build trust and credibilityResults‑driven mindset with attention to detail and commitment to qualityBenefitsBonus EligibleCompany OverviewBroadridge is a provider of investor communications and technology solutions for broker dealers, banks, mutual funds and corporate issuers. It was founded in 1962, and is headquartered in New York, New York, USA, with a workforce of 10001+ employees. Its website is http://www.broadridge.com.Company H1B SponsorshipBroadridge has a track record of offering H1B sponsorships, with 109 in 2025, 124 in 2024, 83 in 2023, 141 in 2022, 100 in 2021, 73 in 2020. Please note that this does not guarantee sponsorship for this specific role.



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