Client Service Agent

Connexions Inc. (CNX) is an appraisal management software company providing valuation services to the lending industry. The Client Service Agent role focuses on ensuring an exceptional client experience for lenders and appraisers while managing the appraisal process effectively. Responsibilities Excellent communication skills - verbal and written fluency at a professional level Experience handling Client phone calls and email inquiries and delivering an exceptional client experience to financial industry partners Effectively handle client escalations by responding in a timely manner and follow escalation procedures and chain of command Sign up new broker user Proficient computer skills including competency with MS Word, Excel and Outlook Demonstrates sound judgment and effective problem solving skills Remains energized and focused in a fast-paced and evolving environment Must have speedy and accurate typing skills, and be detail oriented Seek opportunities to introduce new ideas and improve processes Industry knowledge is preferred but not mandatory Skills Excellent communication skills - verbal and written fluency at a professional level Post-Secondary Education required Experience handling Client phone calls and email inquiries and delivering an exceptional client experience to financial industry partners Be available to work between 8:00 am – 8:00 pm (Eastern Time), Monday through Friday. Some Evenings Required Effectively handle client escalations by responding in a timely manner and follow escalation procedures and chain of command Sign up new broker user Proficient computer skills including competency with MS Word, Excel and Outlook Demonstrates sound judgment and effective problem solving skills Remains energized and focused in a fast-paced and evolving environment Must have speedy and accurate typing skills, and be detail oriented Seek opportunities to introduce new ideas and improve processes Industry experience in any of the following is an asset; business to business services, mortgage processing sector, call center/customer service environment, or professional data entry services Industry knowledge is preferred but not mandatory Company Overview Connexions is a software solution that helps to navigate the appraisal and risk management processes. It was founded in 2002, and is headquartered in Jacksonville, Florida, USA, with a workforce of 51-200 employees. Its website is