Client Representative, On-line Reporting and Billing Expertise Agent (Verdun, QC, CA)

Req Id: 428681 Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day. We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell. On the Bell Business Markets team, you’ll be a vital part of making innovation happen for enterprise-scale customers. You’ll deliver advanced solutions in areas such as IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre and Internet & Private Networks. At Bell, your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next generation services to businesses and governments. Name and description of the hiring department The Bell Business Markets Billing Team is focusing on providing an exceptional customer experience at every touch-point for service delivery and support to our Business market customers. The billing client representative is responsible to work, investigate, respond to customer billing inquiries and support customers through Bell Online billing manager portal until complete resolution. The representative must work in collaboration with various internal teams to ensure adequate and fast resolution of billing inquiries. Job Duties / Accountabilities Responsible for treating and resolving billing inquiries for different types of services (IS, Professional Services, Broadband, Voice, Data, Bell online billing manager portal) Analyze customer billing, requests and contracts to provide adequate explanations and information to customers Contact and assist customers with billing, Bell Online billing manager portal questions, issues until fully resolved Responsible for involving the various internal teams to determine the actions to be taken to resolve the request Assure follow-ups on requests within tight deadlines Responsible for escalating requests when required Document the files in a clear and concise manner Work in collaboration with the billing manager Essential Qualifications / Competencies Knowledge of English and French required In the course of their duties, this person will be required to interact with French & English speaking stakeholders across Canada Excellent ability to work in a team and in collaboration with different departments Excellent leadership and good ability to take decision Ability to perform multiple tasks simultaneously with changing priorities Ability to analyze and independently resolve errors Excellent knowledge in billing Excellent sense of organization and analysis Attention to detail Exceptional time management skills Resourcefulness, autonomy, reliability and professionalism Good judgment Enthusiasm and positive attitude Problems solving Ability to adapt to changes Strong work ethic/discipline and integrity Ability to manage stress and deal with ambiguity Excellent verbal and written communication skills Excellent customer service skills Preferred Qualifications / Competencies Knowledge of different billing platform & applications (BCRIS, ARICS, NM1, NIBS, SAP, REVCHAIN, SAREPQ, BCT, IRDC, EOM, ON DEMAND, SMARTPATH, OBM / SSB etc.) Good knowledge of Bell products and services for business customers Working Conditions Monday to Friday; normal business hours Adequate knowledge of French is required for positions in Quebec. Additional Information: Position Type: Union Job Status: Regular - Full Time Job Location: Canada : Quebec : Verdun || Canada : Ontario : Mississauga Work Arrangement: Remote Application Deadline: 04/24/2026 For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs. Please apply directly online to be considered for this role. Applications through email will not be accepted. We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners. At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong. Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [email protected] to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us. Artificial intelligence may be used to assess parts of your application. Please review our privacy policy ( see Phenom for details ) to learn more about how we collect, use, and disclose your personal information. Created: Canada, QC, Verdun Bell, one of Canada's Top 100 Employers.