Client Relations Specialist - Fast Track Opportunity to Freight Broker

C.H. Robinson is a leading logistics company, and they are seeking an Associate Portfolio Executive to build customer portfolios as part of an accelerated training program. This role focuses on driving positive customer experiences and relationship development while managing a portfolio efficiently with robust support and technology.ResponsibilitiesDrive the conversion of sales leads into active customers by establishing strong contacts, fostering relationships, and comprehensively understanding customer needs to achieve the highest possible conversation rateProactively engage with customers, carrier, suppliers, and internal stakeholders, ensuring the attainment of customer needs and growth targetsRespond promptly to customer inquiries and exceptions while managing conflict diplomaticallyIdentify automation opportunities to streamline processes, enhance operational efficiency, and ensure high-quality execution by promptly identifying and resolving operational issuesReconnect with dormant customers, fostering relationships and stimulating demandExecute pricing strategy through applying effective negotiation skills, market acumen, and knowledge of customer buying habitsMaintain a sense of urgency in addressing both your teammates' customers and your own developing portfolio of customersGenerate additional business within teammates' portfolios, exceeding monthly volume and revenue targets while expanding portfolio sizeDrive demand by engaging customers, fostering relationships, and capitalizing on business prospectsIdentify growth potential within accounts, transitioning transactional engagements into committed partnershipsStay updated on customer, industry, and market changes to pinpoint growth opportunitiesExecute various customer-facing operational tasks like quoting, load building, shipment activation, and handling order-level service escalationsAdopt and apply new tools, technology, and processes to improve overall workflowUtilize data and reporting to identify service improvement opportunities and expand wallet sharePartner with internal resources to ensure account processes and SOPs are complete and adhered toMaintain a minimum portfolio size of existing customers by volume and revenueParticipate in daily or weekly team stand-ups to foster communication and alignmentUse technology to manage order statuses and initiates corrective measures during exceptionsLeverage Navisphere 2.0, with demonstrated ability to create customer and supplier logins and support adoptionAssist in the development of any SOPs required to manage customers' business effectivelySkillsHigh School Diploma or GEDMinimum 6 months Customer Engagement Experience internal or externalAbility to travel up to 10%Bachelor's Degree from an accredited college or universityAttention to detail, accuracy, and problem-solvingDemonstrated negotiation, collaboration, and influencing skillsProficient in Microsoft Office Suite of ProgramsValues a diverse and inclusive work environmentBenefitsTwo medical plans (including a High Deductible Health Plan)Prescription drug coverageEnhanced Fertility benefitsFlexible Spending AccountsHealth Savings Account (including employer contribution)Dental and VisionBasic and Supplemental Life InsuranceShort-Term and Long-Term DisabilityPaid and floating holidaysFlexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and CanadaPaid parental leavePaid time off to volunteer in your communityCharitable Giving Match Program401(k) with 6% company matchingEmployee Stock Purchase PlanPlus a broad range of career development, networking, and team-building opportunitiesCompany OverviewC.H. Robinson helps companies simplify their global supply chains and understand their landed costs. It was founded in 1905, and is headquartered in Eden Prairie, Minnesota, USA, with a workforce of 10001+ employees. Its website is http://www.chrobinson.com.



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