Client Operations Associate

Copper is a leading firm in institutional digital asset infrastructure, focusing on custody, collateral management, and prime services. The Client Operations Associate will play a crucial role in ensuring client satisfaction by providing technical support, managing inquiries, and collaborating with internal teams to enhance the client experience.ResponsibilitiesProvide technical support to institutional clients, addressing their queries, troubleshooting issues, and ensuring a smooth experienceTake ownership and accountability of all incoming queries and managing client expectations under time pressuresWork closely with clients to understand their technical requirementsCollaborate with internal stakeholders across the firm to effectively resolve client queriesGather client feedback and insights, relaying this information to our product development teamsStay up to date with industry trends and the latest market developments, ensuring you are well-equipped to address client inquiries and provide expert guidanceRepresenting the values of Copper with the firms best interests, whilst ensuring what we do is for the benefit of the client, always acting with integritySkillsProven experience in a technical account management role, ideally within the cryptocurrency or financial services industryUnderstanding of cryptocurrency technology, blockchain, and digital assetsExceptional communication and interpersonal skills, with the ability to build rapport with clientsProblem-solving mindset and the ability to troubleshoot technical issues effectivelyDetail-oriented and organised, with excellent project management skillsSelf-motivated and capable of working independently as well as collaboratively within a teamFinra Series 99 Certified – Operations Professional ExamBenefitsPaid Time Off - 25 days annual leave per annum in addition to local bank holidays. Employees also receive one additional day of annual leave for each year of service.Comprehensive health cover - medical, optical and dental benefits.Life InsuranceCommuter Benefit ProgrammeCompany OverviewCopper is a digital asset infrastructure provider offering custody, prime services, and collateral management for institutional investors. It was founded in 2018, and is headquartered in London, England, GBR, with a workforce of 201-500 employees. Its website is https://copper.co.Company H1B SponsorshipCopper.co has a track record of offering H1B sponsorships, with 1 in 2023. Please note that this does not guarantee sponsorship for this specific role.



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