Client Help Desk Representative
Job Description:
• Provide exceptional support and assistance on our Client Help Desk.
• Act as a vital bridge between internal departments, Client Account Managers, and clients.
• Collaborate with Client Account Managers to assist with client issues, internal processes, and procedures.
• Manage high-volume data entry and project-related inquiries.
• Conduct web training sessions for clients.
• Implement UAT for new and updated internal software applications.
• Responsible for troubleshooting a wide range of IT-related issues.
• Monitor all GovDeals auction listings to ensure compliance with high-quality standards.
Requirements:
• Associate degree and prior experience with government agencies preferred
• 4+ year of customer service experience in a call center environment.
• Must have a valid driver’s license and clean driving record
• Exceptional written and verbal communication skills.
• Ability to speak Spanish or Portuguese is a plus but not required.
• Strong computer skills with extensive knowledge of CRM Management, Microsoft Excel, Outlook, and Word.
• Proven capacity to acquire new skills and adjust effectively to evolving environments.
• Strong analytical and troubleshooting skills.
• Detail-oriented with excellent organizational and documentation abilities.
Benefits:
• Competitive wages
• Healthcare (medical, dental, vision, prescription drugs, FSAs)
• 401(k) plan
• Paid time off (PTO) and holidays
• Paid parental leave
• Life and disability insurance
• Employee Assistance Program (EAP)
• Professional development and tuition assistance
Apply Now
Apply Now
• Provide exceptional support and assistance on our Client Help Desk.
• Act as a vital bridge between internal departments, Client Account Managers, and clients.
• Collaborate with Client Account Managers to assist with client issues, internal processes, and procedures.
• Manage high-volume data entry and project-related inquiries.
• Conduct web training sessions for clients.
• Implement UAT for new and updated internal software applications.
• Responsible for troubleshooting a wide range of IT-related issues.
• Monitor all GovDeals auction listings to ensure compliance with high-quality standards.
Requirements:
• Associate degree and prior experience with government agencies preferred
• 4+ year of customer service experience in a call center environment.
• Must have a valid driver’s license and clean driving record
• Exceptional written and verbal communication skills.
• Ability to speak Spanish or Portuguese is a plus but not required.
• Strong computer skills with extensive knowledge of CRM Management, Microsoft Excel, Outlook, and Word.
• Proven capacity to acquire new skills and adjust effectively to evolving environments.
• Strong analytical and troubleshooting skills.
• Detail-oriented with excellent organizational and documentation abilities.
Benefits:
• Competitive wages
• Healthcare (medical, dental, vision, prescription drugs, FSAs)
• 401(k) plan
• Paid time off (PTO) and holidays
• Paid parental leave
• Life and disability insurance
• Employee Assistance Program (EAP)
• Professional development and tuition assistance
Apply Now
Apply Now