Client Experience Specialist - West Coast
About OnPay OnPay is a fast-growing software company headquartered in Atlanta offering a modern cloud-based payroll, HR, and benefits solution for small to mid-size businesses. We’re currently seeking talented and curious individuals to join our team. We want to hear from you if you are interested in becoming a part of an exciting and fast-growing company! Learn more at OnPay.com We do not accept in-person applications, please apply using our careers site. The Client Experience team is responsible for helping our clients identify and resolve issues in a simple and transparent way. We fully understand that it is our client’s success that makes us great. By doing business in this way, we deliver an exceptional experience resulting in saved time and money for our clients. Duties/Responsibilities: • Provide Tier 1 customer support • Learn and navigate OnPay systems in order to respond to client issues • Provide our clients support regarding the resolution of issues via the online portal, phone, and chat • Effectively troubleshoot problems and identify solutions for clients as well as internal teams • Respond to client inquiries promptly and professionally • Ensure that documentation of client issues and resolution are comprehensive and professional • Ask relevant questions to define the root cause of a problem and generate solutions Traits and Skills We Seek: • Excellent customer service skills • Respond promptly and professionally to customer inquiries • Must be coachable and willing to learn • Ability to manage multiple tasks simultaneously. • Desires to make a meaningful impact at a fast-growing, exciting company. • Superior interpersonal skills with the ability to work with various types of clients. • Self-starter, sense of urgency. • Detail-oriented and very organized. • Problem solver enjoys helping others. • Great listener while showing attentiveness, flexibility, patience, and empathy. • Excellent written and verbal communication. Education and Experience • 1-2 years of customer service experience • Previous experience in the Payroll Industry or related • College experience (degree strongly preferred). • Excellent written and verbal communication. • Xero and QuickBooks knowledge. Perks: • A casual team-oriented environment with a solid work/life balance and flexible work options • Competitive pay, including bonuses and stock options • A comprehensive benefits package which includes four weeks of paid time off plus paid holidays, Medical, Dental, Vision, Short-term/Long-term Disability, Life Insurance, Fertility Benefits, Parental Leave, and a 401(k) plan plus a company match • On-site training at our Ponce City Market HQ • Stocked kitchen with a variety of snacks and drinks • Ponce City Market employee discounts & more! The pay rate for the role is $25/hr in Atlanta, GA. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above. Recruiting Fraud Alert: To all candidates: your personal information and online safety are top of mind for us. At OnPay, recruiters only direct candidates to apply through our official career page at careers.onpay.com Recruiters will never request payments or ask for financial account information or sensitive information like social security numbers. If you are unsure if a message is from OnPay, please email [email protected] OnPay is proud to be an equal-opportunity workplace dedicated to pursuing and hiring a diverse workforce. We want candidates from multiple backgrounds and lifestyles to create a broader set of perspectives. We make all employment decisions without regard to gender, sexual orientation, gender identity, race, color, religion, age, pregnancy, national origin, veteran status, disability, or any other classification protected by applicable laws. Apply tot his job