Client Experience Consultant

Magellan Jets is one of the largest private aviation providers, dedicated to delivering exceptional flying experiences. The Client Experience Consultant will manage day-to-day client interactions, ensuring personalized service and addressing client needs to guarantee a seamless journey. Responsibilities Upholding Magellan Jets’ high standards of customer service, ensuring every interaction exceeds expectations Maintaining regular and prompt communication with clients, ensuring their needs are understood and met Ability to work from the Quincy, MA office 4 days a week Participating in weekend coverage rotation and occasional night shifts Adhering to Magellan Jets’ employee customer service contract standards Collaborating closely with colleagues across the organization to ensure seamless service delivery with every private client interaction Arranging ground transportation, catering, and other special requests to enhance the travel experience Adapting to and managing changes in client requests and itineraries promptly and efficiently Reviewing flight itineraries to ensure safety and compliance with relevant regulations Tracking active flights in real-time, ready to address any issues that may arise Supporting any mechanical recovery or flight deviation requirements Providing informed advice to private clients to support their mission needs Skills At least 1-3 years of customer service experience required Ability to work from the Quincy, MA office 4 days a week Participating in weekend coverage rotation and occasional night shifts Adhering to Magellan Jets' employee customer service contract standards Collaborating closely with colleagues across the organization to ensure seamless service delivery with every private client interaction Arranging ground transportation, catering, and other special requests to enhance the travel experience Adapting to and managing changes in client requests and itineraries promptly and efficiently Reviewing flight itineraries to ensure safety and compliance with relevant regulations Tracking active flights in real-time, ready to address any issues that may arise Supporting any mechanical recovery or flight deviation requirements Providing informed advice to private clients to support their mission needs Upholding Magellan Jets' high standards of customer service, ensuring every interaction exceeds expectations Maintaining regular and prompt communication with clients, ensuring their needs are understood and met Meticulous attention to detail to ensure every aspect of the trip is perfectly coordinated Excellent communication skills A passion for teamwork and collaboration to deliver exceptional service as part of a dedicated team Bachelor's degree preferred Experience working in a hotel or for a luxury brand preferred 5-Diamond Customer Service Experience Benefits Generous vacation and sick time policy 7 company paid holidays Medical Insurance (HMO or PPO) Dental and Vision coverage Health Reimbursement Arrangement (HRA) Healthcare Flexible Spending Account (HFSA) Dependent Care Flexible Spending Account (DCFSA) Rx Cost Share Assistance Program Life Insurance & Disability Benefits (100% Employer Paid) Free Employee Assistance Program (EAP) 401(k) Retirement Plan with an employer match Fitness Reimbursement Program Pet Insurance Discount Company Overview Magellan Jets is an aviation company providing private jet membership and jet cards. It was founded in 2008, and is headquartered in Quincy, Massachusetts, USA, with a workforce of 51-200 employees. Its website is Company H1B Sponsorship Magellan Jets has a track record of offering H1B sponsorships, with 1 in 2025. Please note that this does not guarantee sponsorship for this specific role.