Client Experience Agent
CX Coordinator.
Berg Enterprises is seeking a detail-oriented Client Experience (CX) Coordinator to join our team. If you thrive in a fast-paced environment, excel at multitasking, and have a proven track record in administrative roles, we want to hear from you!
Responsibilities.
As a CX agent, you will play a pivotal role in our operations. Working closely with our VP, Brand and CX Coordinator your primary responsibilities will include:
ā¢ Engaging with clients via email or their chosen medium for communication.
ā¢ Coordinating and scheduling BEI technicians efficiently through Gmail and Salesforce.
ā¢ Keeping client information and touchpoints current in Salesforce.
ā¢ Maintaining transparent communication with department managers, staff, and clients.
ā¢ Collaborate with service technicians to generate invoices and quotes, and ensure timely cash collection.
ā¢ Addressing client complaints and inquiries promptly and satisfactorily.
ā¢ Collaborating with cross-functional teams to ensure brand alignment specifically within the client service and client-facing aspects of the enterprise.
Geography.
This position will be based out of our PHX office.
Hours.
ā¢ 0700-1530 MST, Monday-Friday
ā¢ Guaranteed 40-hour week
Recommendations.
Good to have, but not required:
ā¢ 2+ years of administrative experience
ā¢ 1+ year of scheduling or dispatching experience
ā¢ Advance customer service and communication skills (written and verbal)
ā¢ High attention to detail with the ability to complete tasks and follow through
ā¢ Strong prioritization and organizational skills
ā¢ Success in working efficiently in a fast-paced environment
ā¢ Proficiency in Google Workspace and Salesforce is a plus.
ā¢ No prior knowledge or experience working in HVAC is required.
Apply tot his job
Apply To this Job
Berg Enterprises is seeking a detail-oriented Client Experience (CX) Coordinator to join our team. If you thrive in a fast-paced environment, excel at multitasking, and have a proven track record in administrative roles, we want to hear from you!
Responsibilities.
As a CX agent, you will play a pivotal role in our operations. Working closely with our VP, Brand and CX Coordinator your primary responsibilities will include:
ā¢ Engaging with clients via email or their chosen medium for communication.
ā¢ Coordinating and scheduling BEI technicians efficiently through Gmail and Salesforce.
ā¢ Keeping client information and touchpoints current in Salesforce.
ā¢ Maintaining transparent communication with department managers, staff, and clients.
ā¢ Collaborate with service technicians to generate invoices and quotes, and ensure timely cash collection.
ā¢ Addressing client complaints and inquiries promptly and satisfactorily.
ā¢ Collaborating with cross-functional teams to ensure brand alignment specifically within the client service and client-facing aspects of the enterprise.
Geography.
This position will be based out of our PHX office.
Hours.
ā¢ 0700-1530 MST, Monday-Friday
ā¢ Guaranteed 40-hour week
Recommendations.
Good to have, but not required:
ā¢ 2+ years of administrative experience
ā¢ 1+ year of scheduling or dispatching experience
ā¢ Advance customer service and communication skills (written and verbal)
ā¢ High attention to detail with the ability to complete tasks and follow through
ā¢ Strong prioritization and organizational skills
ā¢ Success in working efficiently in a fast-paced environment
ā¢ Proficiency in Google Workspace and Salesforce is a plus.
ā¢ No prior knowledge or experience working in HVAC is required.
Apply tot his job
Apply To this Job