Client Due Diligence Team Lead Bulgaria

## Responsibilities Serve as the definitive subject matter expert, coaching the CDD team on complex due diligence cases, regulatory requirements, and specialized task execution; Own the daily rhythm, proactively managing staffing, scheduling, and resource allocation to guarantee consistent coverage and service delivery; Manage and resolve complex and high-risk CDD and Enhanced Due Diligence (EDD) escalations, providing expert advice and making critical, timely decisions; Proactively identify and implement enhancements to CDD operations, including tools, technology, and handling processes, to maximize throughput and operational speed; Strategically monitor, analyze, and provide feedback on Key Performance Indicators (KPIs) to ensure quality and productivity targets are consistently exceeded; Take specific ownership of complex Corporate Onboarding Escalations, Enhanced Due Diligence (EDD) operations, and Transaction Monitoring for our Institutional and Merchant accounts; Strictly enforce adherence to all internal policies, external regulatory procedures, and quickly provide executive visibility by reporting on non-standard, high-risk cases; Ensure that the management is well informed of any non-standard cases; Participating in ad-hoc projects as necessary. ## Requirements Bachelor's degree or equivalent Higher Education qualification; Proven, hands-on experience in the full lifecycle of Corporate Customer Due Diligence (CDD), covering both Onboarding and Ongoing Monitoring phases; Proven track record of excellent leadership, organizational, and effective problem-solving skills, with the ability to make decisive judgments under pressure; Ability to quickly grasp the Company's business model, technical infrastructure, and operational landscape to effectively assess and mitigate risk; Exceptional written and verbal communication skills, with the gravitas to effectively interact with stakeholders at all levels, internally and externally; Demonstrated unwavering integrity, high initiative, and absolute discretion when handling sensitive corporate client information; Fluent proficiency in English (written and verbal) and advanced computer literacy; Basic to solid understanding of the applicable AML/CFT legislation in the Fintech and Payment Services sectors would be an advantage. • *If you’re passionate about blockchain and decentralized technologies, explore more opportunities in web3 and cryptocurrency careers.** Apply tot his job