Client Delivery Manager - Online Brand Protection
Job title: Client Delivery Manager - Online Brand Protection in Austin, TX at Corsearch
Company: Corsearch
Job description: At Corsearch, we are dedicated to creating a world where consumers can trust the choices they make.As a global leader in Trademark and Brand Protection, we partner with businesses to safeguard their most valuable assets in an increasingly complex digital environment.Our comprehensive solutions, powered by AI-driven data and deep analytics, enable brands to establish, monitor, and protect their presence against infringement and counterfeiting.Why Choose Corsearch?
Innovative Solutions: We combine cutting-edge technology with expert judgment to deliver market-leading services in trademark clearance, brand protection, and anti-counterfeiting.
Global Impact: Trusted by over 5,000 customers worldwide, including 73 of Fortune's Top 100 companies, our work has a meaningful impact on businesses and consumers alike.
Collaborative Culture: With a team of over 1,900 professionals across multiple global offices, you'll be joining an inclusive environment where diverse perspectives thrive.
Mission-Driven Purpose: Our commitment to protecting consumers and their trust in brands drives everything we do, making Corsearch a force for good in the world.
â The RoleAs a Brand Protection Client Manager, you will have an impact on the online presence of the clients you are working for.Together with various brand owners, you will be working towards a safe online environment in which the goal is to get rid of all IP infringements that take place around the world. By doing so, you will also make sure that creativity is rewarded, and consumers are protected from illegal and dangerous products.Counterfeits are commonly sold by organized criminal networks that are often linked to terrorism and human trafficking, which means that you can have a positive global impact while working with colleagues who come from all over the world.The working atmosphere is informal and lively, and you will learn a lot about the increasing importance of e-commerce. We focus heavily on personal development and try to create a nice environment for everyone to work in, while you eventually become a master in the practical enforcement of IP rights around the world.Learn more about Client Management and our businessâ Responsibilities and Duties
Oversee the day-to-day management of clientsâ accounts
Building and maintaining close relations with clients to achieve excellent customer satisfaction
Oversee monthly reporting
Coaching and training analysts to meet clientsâ expectations
Working independently and effectively with other team members in locations around the world
Enforce intellectual property infringements, which will include types of Counterfeit, Copyright, Trademark, and Design Infringement
Develop relationships with platforms, hosts, registrars and other third parties to improve efficiency in dealing with takedown requests
Finding new and innovative ways to better protect client interests
Perform in-depth investigations and identify key offenders
Collaborate with other team members to ensure highest quality of service
Attend and participate in client meetings
â Essential
Excellent English language skills, both verbal and written, with the ability to communicate effectively verbally and in writing to a range of audiences and stakeholders both internal and external.
Customer/Client facing support experience.
Demonstrated ability to work across a matrix organisation
Demonstrated delivery of performance management and personnel development
Proven delivery of business outcomes and targets on time and against quality standards, with a focus on continuous improvement
Knowledge of internet technologies and network
Strong capabilities in MS Power Point, Word & Excel
Proven ability to demonstrate objectivity, sound reasoning, and delivery of solutions
Ability to conduct research online across a wide range of subjects
Ability to deliver reports and presentations to a high standard
Highly self-motivated with the ability to prioritise, meet deadlines, and manage changing priorities for both yourself and the team
Collaborative approach and willingness to compromise to find solutions;
A results oriented individual who thrives working in a fast paced environment and maintains a calm approach and sound judgement when operating under pressure
Has the ability to be agile in improving frameworks and processes as technology evolves
Ideally, a Law (LLB), Information Technology or equivalent Bachelorâs degree
Experience working in the brand or content protection industry would be advantageous.
Corsearch is an equal opportunity and inclusive employer and does not tolerate discrimination of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and supported.We welcome applications from all individuals regardless of race, nationality, religion, gender, gender identity or expression, sexual orientation, age, disability, or any other protected characteristic.Together, we are working proactively to build a workplace where everyone can belong and be at their best selves. Together, we make an Impact Trusted by over 5,000 customers worldwide, Corsearch delivers AI-powered data, deep analytics, and professional services that support brands to market their assets, drive growth, and optimise brand presence against infringement.Corsearch enables brand owners to discover, monitor and control the use and misuse of their brands and associated products and services online and is the industry market leader.Corsearch does this in an increasingly complex global digital environment, with online brand protection solutions that cover everything from anti-counterfeiting to anti-piracy.
Expected salary:
Location: Austin, TX
Apply for the job now!
Apply Now
Company: Corsearch
Job description: At Corsearch, we are dedicated to creating a world where consumers can trust the choices they make.As a global leader in Trademark and Brand Protection, we partner with businesses to safeguard their most valuable assets in an increasingly complex digital environment.Our comprehensive solutions, powered by AI-driven data and deep analytics, enable brands to establish, monitor, and protect their presence against infringement and counterfeiting.Why Choose Corsearch?
Innovative Solutions: We combine cutting-edge technology with expert judgment to deliver market-leading services in trademark clearance, brand protection, and anti-counterfeiting.
Global Impact: Trusted by over 5,000 customers worldwide, including 73 of Fortune's Top 100 companies, our work has a meaningful impact on businesses and consumers alike.
Collaborative Culture: With a team of over 1,900 professionals across multiple global offices, you'll be joining an inclusive environment where diverse perspectives thrive.
Mission-Driven Purpose: Our commitment to protecting consumers and their trust in brands drives everything we do, making Corsearch a force for good in the world.
â The RoleAs a Brand Protection Client Manager, you will have an impact on the online presence of the clients you are working for.Together with various brand owners, you will be working towards a safe online environment in which the goal is to get rid of all IP infringements that take place around the world. By doing so, you will also make sure that creativity is rewarded, and consumers are protected from illegal and dangerous products.Counterfeits are commonly sold by organized criminal networks that are often linked to terrorism and human trafficking, which means that you can have a positive global impact while working with colleagues who come from all over the world.The working atmosphere is informal and lively, and you will learn a lot about the increasing importance of e-commerce. We focus heavily on personal development and try to create a nice environment for everyone to work in, while you eventually become a master in the practical enforcement of IP rights around the world.Learn more about Client Management and our businessâ Responsibilities and Duties
Oversee the day-to-day management of clientsâ accounts
Building and maintaining close relations with clients to achieve excellent customer satisfaction
Oversee monthly reporting
Coaching and training analysts to meet clientsâ expectations
Working independently and effectively with other team members in locations around the world
Enforce intellectual property infringements, which will include types of Counterfeit, Copyright, Trademark, and Design Infringement
Develop relationships with platforms, hosts, registrars and other third parties to improve efficiency in dealing with takedown requests
Finding new and innovative ways to better protect client interests
Perform in-depth investigations and identify key offenders
Collaborate with other team members to ensure highest quality of service
Attend and participate in client meetings
â Essential
Excellent English language skills, both verbal and written, with the ability to communicate effectively verbally and in writing to a range of audiences and stakeholders both internal and external.
Customer/Client facing support experience.
Demonstrated ability to work across a matrix organisation
Demonstrated delivery of performance management and personnel development
Proven delivery of business outcomes and targets on time and against quality standards, with a focus on continuous improvement
Knowledge of internet technologies and network
Strong capabilities in MS Power Point, Word & Excel
Proven ability to demonstrate objectivity, sound reasoning, and delivery of solutions
Ability to conduct research online across a wide range of subjects
Ability to deliver reports and presentations to a high standard
Highly self-motivated with the ability to prioritise, meet deadlines, and manage changing priorities for both yourself and the team
Collaborative approach and willingness to compromise to find solutions;
A results oriented individual who thrives working in a fast paced environment and maintains a calm approach and sound judgement when operating under pressure
Has the ability to be agile in improving frameworks and processes as technology evolves
Ideally, a Law (LLB), Information Technology or equivalent Bachelorâs degree
Experience working in the brand or content protection industry would be advantageous.
Corsearch is an equal opportunity and inclusive employer and does not tolerate discrimination of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and supported.We welcome applications from all individuals regardless of race, nationality, religion, gender, gender identity or expression, sexual orientation, age, disability, or any other protected characteristic.Together, we are working proactively to build a workplace where everyone can belong and be at their best selves. Together, we make an Impact Trusted by over 5,000 customers worldwide, Corsearch delivers AI-powered data, deep analytics, and professional services that support brands to market their assets, drive growth, and optimise brand presence against infringement.Corsearch enables brand owners to discover, monitor and control the use and misuse of their brands and associated products and services online and is the industry market leader.Corsearch does this in an increasingly complex global digital environment, with online brand protection solutions that cover everything from anti-counterfeiting to anti-piracy.
Expected salary:
Location: Austin, TX
Apply for the job now!
Apply Now