Client Account Support Senior Analyst - Supplemental Health
Description:
Support all aspects of account management related to Supplemental Health products
Manage incoming inquiries from existing clients and brokers
Gather critical information, swiftly assess type of inquiry and the level of complexity
Interact professionally with clear, effective communication
Provide updates to client and Account Executive on status and resolution
Leverage internal resources to resolve complex client inquiries
Manage and monitor requests within internal systems
Develop and maintain effective business partnerships
Partner with Account Executive to prepare client materials
Participate in feedback and information exchange sessions
Collaborate with other Account Analysts on best practices
Support Account Executive and Sales team in achieving business goals
Requirements:
Bachelors degree or equivalent previously related work experience
Minimum of 4 years experience in client/customer service insurance environment
Working knowledge of insurance products (Accidental Injury, Critical Illness and Hospital Care) preferred
Self-motivated individual with the ability to multi-task, manage and resolve issues with a take charge attitude to support client needs
Ability to navigate and develop relationships with all internal business partners
Demonstrate active listening, written, and verbal communication and presentation skills
Excellent organizational and time management skills with a strong attention to detail
Effective collaboration and problem-solving skills required
Strong working knowledge of Microsoft Outlook, Word, Excel, PowerPoint, and Internet Explorer are required
Internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload
Benefits:
Comprehensive range of health-related benefits including medical, vision, dental
Well-being and behavioral health programs
401(k) with company match
Company paid life insurance
Tuition reimbursement
Minimum of 18 days of paid time off per year
Paid holidays
Apply Now
Support all aspects of account management related to Supplemental Health products
Manage incoming inquiries from existing clients and brokers
Gather critical information, swiftly assess type of inquiry and the level of complexity
Interact professionally with clear, effective communication
Provide updates to client and Account Executive on status and resolution
Leverage internal resources to resolve complex client inquiries
Manage and monitor requests within internal systems
Develop and maintain effective business partnerships
Partner with Account Executive to prepare client materials
Participate in feedback and information exchange sessions
Collaborate with other Account Analysts on best practices
Support Account Executive and Sales team in achieving business goals
Requirements:
Bachelors degree or equivalent previously related work experience
Minimum of 4 years experience in client/customer service insurance environment
Working knowledge of insurance products (Accidental Injury, Critical Illness and Hospital Care) preferred
Self-motivated individual with the ability to multi-task, manage and resolve issues with a take charge attitude to support client needs
Ability to navigate and develop relationships with all internal business partners
Demonstrate active listening, written, and verbal communication and presentation skills
Excellent organizational and time management skills with a strong attention to detail
Effective collaboration and problem-solving skills required
Strong working knowledge of Microsoft Outlook, Word, Excel, PowerPoint, and Internet Explorer are required
Internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload
Benefits:
Comprehensive range of health-related benefits including medical, vision, dental
Well-being and behavioral health programs
401(k) with company match
Company paid life insurance
Tuition reimbursement
Minimum of 18 days of paid time off per year
Paid holidays
Apply Now