Claims Representative - Personal Lines Auto

Plymouth Rock Assurance is a member of The Plymouth Rock Group of Companies, which manages over $2 billion in personal and commercial auto insurance. They are seeking an auto claims representative to investigate, evaluate, and resolve personal auto property damage claims while providing excellent customer service. Responsibilities Contact insureds, claimants, attorneys, and other parties related to an auto accident Proficient in communicating in a variety of ways, including phone, text, email etc Investigate all assigned claims for coverage, liability, and damages Ensure timely disposition of all claims in accordance with regulatory and statutory requirements Responsible for timely payment of auto repairs and resolution of total losses Ensure adherence to personal lines policies including related coverages and exclusions Determine liability of parties involved in a loss, including application of comparative negligence Effectively manage workload through claims management and imaging systems Skills 0-2 years of auto claims handling experience Excellent written and verbal communication skills Ability to communicate effectively via phone, text, email and other written correspondence Demonstrated level of competency in time management, priority setting and customer focus Experience using a claims management and imaging system Bachelor's Degree or commensurate experience Benefits Paid time off Free onsite gym at our Boston location Tuition reimbursement Low cost and excellent health insurance coverage options that start on Day 1 (medical, dental, vision) Robust health and wellness programs Auto and home insurance discounts Matching donation opportunities Annual 401(k) employer contribution Various Paid Family leave options including Paid Parental Leave Resources to promote professional development Convenient locations and pre-tax commuter benefits Company Overview At Plymouth Rock Assurance, our employees and Independent Agents bring the mission of delivering exceptional and reliable service to customers across the Northeast to life. It was founded in 2001, and is headquartered in Boston, Massachusetts, USA, with a workforce of 1001-5000 employees. Its website is