Claims Processor (Bilingual)

Canada Life is seeking a Claims Processor to join their CanOps Individual Claims Team. The role involves providing clerical and administrative support for the Life Claims Department, ensuring timely processing and management of life insurance claims.ResponsibilitiesReview and set-up new claims for Life Claims examiners for Life Insurance Products working with FM, Pallm, IB15, Ingenium 5.4 and Ingenium 7.7 systemsCorrectly and accurately adding new claim details to the Death Claims Index, JIRA, and OnBase to support the Claims digital workflowOrdering client files from the RAM Centre, File TrailSorting, reviewing, and matching electronic, post office, servicing offices and courier mail/requirements to digital claim filesMonitor and manage multiple Claims shared email mailboxesRe-route mail/documents received to appropriate areas within the companyLiaise with other business departments to share client information with close attention to privacyReturning paid files to the RAM Centre and/or preparing documents for scanning into ONBase and indexingAccountable for reviewing, sorting, matching, and mailing of outgoing Claims chequesDistribute weekly follow-up reports for Claim’s files to examiner’sFiling when neededSkillsBilingualism (fluent in French and English) required, as the position will regularly serve our clients with English and French-speaking needsProven organization and time management skills with the ability to handle multiple changing priorities, and fluctuating work volumes to achieve time sensitive deadlinesFocus on quality and attention to detailSelf-motivated and ability to learn quicklyEffective communication skills to work within a teamExcellent team player with the ability to work independentlyAnalytical ability – uses acquired knowledge of systems and business to solve challengesKnowledge of FM, Pallm, IB15, Ingenium 5.4 and Ingenium 7.7 would be an assetKnowledge of Outlook, JIRA, OnBase, File Trail would be an assetBenefitsOpportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.In addition to regular vacation and personal days, we support community involvement with a volunteer day.Company-matching pension plan, share ownership program and additional investment options.Employee recognition programs, service milestone celebrations, employee discounts and more!We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.Company OverviewCanada Life looks after retirement, investments, Estate Planning, Wealth Management, Investing for Children, Flexible Life Plans. It was founded in 1903, and is headquartered in Potters Bar, Hertford, GBR, with a workforce of 10001+ employees. Its website is https://www.canadalife.co.uk/.



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