Claims Operations Manager

Sidecar Health is redefining health insurance. Our mission is to make excellent healthcare affordable and attainable for everyone. We know that to accomplish this lofty mission, we need driven people who will make things happen. The passionate people who make up Sidecar Health's team come from all over, with backgrounds as tech leaders, policy makers, healthcare professionals, and beyond. And they all have one thing in common—the desire to fix a broken system and make it more personalized, affordable, and transparent. If you want to use your talents to transform healthcare in the United States, come join us! About the Role As a Claims Operations Manager, you will lead a team of Claims Processors to ensure claims are adjudicated quickly, accurately, and with care. You will build a culture of accountability, development, and continuous improvement, helping your team do their best work every day. What You'll Do • Lead and develop your team: Train, coach, and mentor processors to perform at a high level while supporting their growth and success • Drive performance excellence: Use data, feedback, and process tools to ensure accuracy, productivity, and quality standards are consistently met or exceeded • Empower your people: Celebrate wins, address challenges constructively, and help each team member develop professionally • Collaborate across teams: Partner with departments like Quality, Compliance, and Product to keep operations aligned with company goals • Use insights to improve outcomes: Gather and analyze performance metrics, communicate results in one-on-one and team settings, and take action to drive results • Champion process improvement: Participate in pilots, special projects, and process redesigns that make our operations better and faster • Model accountability: Ensure policies and standards including attendance, telecommuting, and performance management are followed and consistently applied • Keep communication clear and timely: Share updates, priorities, and process changes with your team to keep everyone aligned • Lead through change: Adapt quickly and confidently in a fast-moving environment while keeping your team focused and motivated How You'll Measure Success • Team consistently meets or exceeds performance goals for quality, efficiency, and utilization • Turnaround times (TAT), SLAs, and inventory days on hand are achieved • Performance management practices are followed consistently and effectively What You'll Bring • Proven experience leading or managing a team, with a focus on coaching and results • 5+ years of experience in claims processing or a related field (healthcare experience preferred) • 5+ years in a leadership or supervisory role • 3+ years of experience using metrics to manage team performance (quality, productivity, utilization) • Strong organizational, problem-solving, and communication skills • Comfortable working with claims systems and regulatory processes (a plus) • Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and collaboration tools like chat and messaging platforms • A self-starter mindset — able to thrive in a fast-paced, dynamic environment Why You'll Love Working Here • A people-first culture where your voice matters and your impact is visible • A mission-driven company redefining what health insurance can be • Opportunities to grow and lead in a fast-scaling, innovative environment What You'll Get • Competitive salary, bonus opportunities, and equity package • Comprehensive Medical, Dental, and Vision benefits • A 401(k) retirement plan • Paid vacation and company holidays • Opportunity to drive meaningful process improvements at a rapidly scaling, mission-driven company Sidecar Health is an Equal Opportunity employer committed to building a diverse team. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. Apply tot his job