Claims Manager Remote / Telecommute Jobs
Optimal Solutions & Technologies (OST, Inc.) is focused on excellence. We specialize in providing Management Consulting, Information Technology, and Research Development and Engineering services.
The fundamental distinction of the OST team is its business knowledge in both the public and private sectors. We serve the aerospace & transportation, association & nonprofit, defense, education, energy, financial, healthcare, and technology & telecommunications industries. OST is successful because we listen to our clients, we learn from our clients, and we know our clients.
Claims Manager
Description of specific duties in a typical workday for this position:
The Claims Manager will lead a team of subject matter experts to support operational tasks for the National Flood Insurance Program (NFIP). Key responsibilities for this role include, but are not limited to, the following tasks:
Provide day-to-day operational engagement with NFIP Claims branch
Provide day-to-day operational engagement with insurers and vendors on behalf of FEMA
Provide subject matter expertise for NFIP meetings, communications, and outreach
Proactively identify risks and issues and add them to the Registers in a timely fashion
Manage and maintain all assigned risks, issues, mitigation plans and action items
Provide status updates and identify blockers in the Daily Stand Up(s)
Champion process and/or system enhancements designed to improve stakeholder engagement for NFIP
Submit contract deliverables on time
Manage project schedules to ensure timeliness of contract and ad hoc deliverables, work products, SLAs, tasks and disaster response
Because the Claims Manager is responsible for managing several direct reports, duties will also include the following:
Develop plans and manage the execution of all Claims Admin and Claims Flood Disaster Response (FDR) processes
Coach, train and motivate members of the Claims Admin and FDR Team
Document performance and conduct performance appraisals
Prepare reports on operations and activities, and
Ensure quality control over deliverables, work products and reports
Position Requirements:
Candidates must meet or exceed each of the following minimum qualifications (no exceptions, please):
At least 3 years of operations / business service management experience
At least 3 years of people management experience
Bachelors Degree
Demonstrated background with the National Flood Insurance Program (NFIP) with 5+ years of experience
If not ANFI certified, committed to securing ANFI certification within the first 6 months
Exceptional customer relationship management skills
Excellent verbal and written communication skills
Proficiency in MS Office, especially Excel, Word, PowerPoint
Highly organized, energetic, creative, team player
Must be US Citizen
Ability to obtain Public Trust
Must complete the NFIP course series through EMI within the first 30 days
Must be able to complete EOD high
Nice to Have:
Project Management certification (e.g. PMP)
Strong P&C background, a quick and eager learner when it comes to NFIP business processes
Experience with Guidewire, Duck Creek, Majesco, Insurity or another leading P&C insurance software system
Working knowledge of Agile project management
Hands-on experience with business process improvement, lean, and/or RPA
Experience with process audit preparation, submission, remediation, and closeout
Experience with SharePoint, SharePoint forms and lists and MS Project
This is a full-time position paying a base salary of 110,000 , and full benefits, and has possible bonus potential based on merit and performance. To be considered for this position, please apply online with a resume.
OST is an equal-opportunity employer. Applicants are considered for positions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other category protected by applicable federal, state, or local law.
Apply Now
The fundamental distinction of the OST team is its business knowledge in both the public and private sectors. We serve the aerospace & transportation, association & nonprofit, defense, education, energy, financial, healthcare, and technology & telecommunications industries. OST is successful because we listen to our clients, we learn from our clients, and we know our clients.
Claims Manager
Description of specific duties in a typical workday for this position:
The Claims Manager will lead a team of subject matter experts to support operational tasks for the National Flood Insurance Program (NFIP). Key responsibilities for this role include, but are not limited to, the following tasks:
Provide day-to-day operational engagement with NFIP Claims branch
Provide day-to-day operational engagement with insurers and vendors on behalf of FEMA
Provide subject matter expertise for NFIP meetings, communications, and outreach
Proactively identify risks and issues and add them to the Registers in a timely fashion
Manage and maintain all assigned risks, issues, mitigation plans and action items
Provide status updates and identify blockers in the Daily Stand Up(s)
Champion process and/or system enhancements designed to improve stakeholder engagement for NFIP
Submit contract deliverables on time
Manage project schedules to ensure timeliness of contract and ad hoc deliverables, work products, SLAs, tasks and disaster response
Because the Claims Manager is responsible for managing several direct reports, duties will also include the following:
Develop plans and manage the execution of all Claims Admin and Claims Flood Disaster Response (FDR) processes
Coach, train and motivate members of the Claims Admin and FDR Team
Document performance and conduct performance appraisals
Prepare reports on operations and activities, and
Ensure quality control over deliverables, work products and reports
Position Requirements:
Candidates must meet or exceed each of the following minimum qualifications (no exceptions, please):
At least 3 years of operations / business service management experience
At least 3 years of people management experience
Bachelors Degree
Demonstrated background with the National Flood Insurance Program (NFIP) with 5+ years of experience
If not ANFI certified, committed to securing ANFI certification within the first 6 months
Exceptional customer relationship management skills
Excellent verbal and written communication skills
Proficiency in MS Office, especially Excel, Word, PowerPoint
Highly organized, energetic, creative, team player
Must be US Citizen
Ability to obtain Public Trust
Must complete the NFIP course series through EMI within the first 30 days
Must be able to complete EOD high
Nice to Have:
Project Management certification (e.g. PMP)
Strong P&C background, a quick and eager learner when it comes to NFIP business processes
Experience with Guidewire, Duck Creek, Majesco, Insurity or another leading P&C insurance software system
Working knowledge of Agile project management
Hands-on experience with business process improvement, lean, and/or RPA
Experience with process audit preparation, submission, remediation, and closeout
Experience with SharePoint, SharePoint forms and lists and MS Project
This is a full-time position paying a base salary of 110,000 , and full benefits, and has possible bonus potential based on merit and performance. To be considered for this position, please apply online with a resume.
OST is an equal-opportunity employer. Applicants are considered for positions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other category protected by applicable federal, state, or local law.
Apply Now