Claims – Express Claims Specialist I

The Cincinnati Insurance Companies is seeking an Express Claims Specialist I to join their Express Claims department. This role involves handling first party auto claims, conducting detailed investigations, and ensuring high customer satisfaction through exceptional service.ResponsibilitiesDirectly handle assigned first party auto claims with no dollar authority limitComplete thorough, detailed claim investigations including injury recorded statements when warranted, partnership with SIU and onboarding experts when needed – comprehensive review of police reports, hospital records and medical information including private dataAnalyze auto or property coverage forms including specialized personal and commercial auto and property forms, complete complex coverage letters including reservation of rights or claim declination or position lettersComprehensive analysis of complicated auto estimates, routine negotiations with body shops and service providers regarding labor rates and work productWork with the private client claims group regarding handling files excess of $100,000Place high emphasis on over-the-phone customer service to meet customer needsMonitoring and supporting exceptional claim service to ensure high customer satisfactionSkillsPrior experience as a high-performing claims adjuster or with meaningful prior insurance experienceThe ability to work independently, strong critical thinking skills and the ability to make informed decisionsA bias towards action, a proactive mindset and someone who can take ownership of a file from start to finishExceptional communication and customer service skills and a desire to serve the customer's needsQuality written communication skills and ability, and a desire to learn how to author complicated business and coverage lettersDesire to learn much and learn quickly as the role grows in complexity over timePrior claims-handling experience preferred but not required for the right candidateBachelor's degree strongly preferred – will consider applicants with substantial leadership or claims-handling experience in lieu of a degreePursuit of AINS or AIC designation exam study or completion of either. The selected candidate will be expected to complete AIC coursework within two-years of hire dateBenefitsAnnual cash bonusStock incentivesHybrid work optionsCompany OverviewThe Cincinnati Insurance Companies markets business, home and auto insurance products through independent insurance agencies. It was founded in 1950, and is headquartered in Fairfield, Connecticut, USA, with a workforce of 1001-5000 employees. Its website is http://www.cinfin.com.



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