Claims Correspondence Analyst

Berkley Accident and Health is a risk management company that designs innovative solutions to address client challenges. The Claims Correspondence Analyst will serve as the first point of contact for inquiries related to claims, handling requests and ensuring compliance with company policies.ResponsibilitiesRespond promptly and professionally to incoming requests regarding: EOR requests, claim status requests/updates and general claim questions from Account Management, Sales, Brokers, Policyholders and Third-Party AdministratorsReview and prescreen information received for initial claim file setupsMaintain accurate records of all interactions and updates in the claims system and/or shared driveEnsure compliance and company policies, regulatory requirements and confidentiality standards by ensuring that all external communications that contain PHI/PII are sent securelyProvide exceptional customer service by delivering clear, concise and professional communicationComplete all assigned requests within a 48 to 72-hour handling timeframeProjects and other work as assignedSkillsHigh school diplomaStrong organizational skills and attention to detailExcellent verbal and written communication skillsAbility to work independently and as part of a teamProficiency in Microsoft Office Suite softwareCustomer-focused mindsetProblem-solving and critical thinkingTime management and multitaskingAdaptability in a dynamic environmentPrior experience in claims processing, healthcare administration or customer service strongly preferredBenefitsHealthDentalVisionLifeDisabilityWellnessPaid Time Off401(k)Profit-Sharing plansCompany OverviewAcadia Insurance specializes in commercial property casualty insurance. Our company began in 1992 insuring businesses in Maine. It was founded in 1992, and is headquartered in Westbrook, Maine, USA, with a workforce of 201-500 employees. Its website is https://www.acadiainsurance.com/.



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