Claims Analyst - Travel Domain

Job Title: Finance reporting (Refund Claims and analysis)Location: [Bangalore]Experience Required: Minimum 3–4 yearsEmployment Type: [Full-time]Job Summary: We are looking for a detail-oriented and proactive Refund Claims &Collections Executive with prior experience in the travel industry, who has knowledge inairline refund collections. The ideal candidate will have a strong understanding of industrypractices, familiarity with GDS tools, MS office and the ability to manage the refund claimtransaction volume on a daily basis.Key Responsibilities: Handle refund processes related to bookings and transactions within the traveldomain. Manage end-to-end claims processing, ensuring timely validation, documentation, andclosure. Coordinate with internal teams and external partners (airlines, GDS, vendors) toresolve refund claim-related issues. Maintain accurate records and logs of claims and collections activities. Use GDS software for information retrieval and resolution (As applicable). Generate basic reports and summaries using MS Excel and other MS Office tools. Ensure compliance with company policies and service level agreements (SLAs).Required Qualifications & Skills: 3–4 years of relevant experience in GDS and airline refund claims and collectionswithin the travel industry. Exposure to GDS software such as Amadeus, Sabre, or Galileo (preferred). Strong analytical and problem-solving skills. Proficiency in MS Office, especially Excel. Ability to communicate clearly and professionally across teams and with externalpartners. Attention to detail, time management, and organizational abilities.Preferred Attributes: Prior experience working with travel agencies, airlines, or B2B travel platforms. Understanding of ticketing and refund processes.

Apply Now