Claims Agent - Night Shift, Remote, Sunday - Thursday, 8pm - 4am, 35hrs Per Week, Competitive Salary, Immediate Start
Join Our Team as a Claims Agent - Night Shift and Make a Difference in Customer Experience
Are you a motivated and customer-focused individual looking for a new challenge? Do you have a passion for delivering excellent service and ensuring customer satisfaction? Look no further! We are seeking a highly skilled and dedicated Claims Agent to join our team on a full-time basis, working remotely from home, with an immediate start. As a Claims Agent, you will play a critical role in managing customer claims, providing timely and effective solutions, and ensuring seamless customer experiences.
About Us
At Workwarp, we pride ourselves on providing 24/7 customer service, 365 days a year. Our team is dedicated to delivering exceptional customer experiences, and we are committed to fostering a culture of continuous learning and growth. We believe in empowering our employees to take ownership of their work, providing them with the tools and resources needed to succeed, and recognizing their achievements. Our company values are centered around customer satisfaction, innovation, and teamwork, and we strive to make a positive impact in the lives of our customers and employees.
Job Summary
We are looking for a reliable and customer-focused Claims Agent to join our team on a full-time basis, working a night shift from 8pm to 4am, Sunday to Thursday, for 35 hours per week. As a Claims Agent, you will be responsible for receiving and managing customer claims, ensuring timely and effective solutions, and providing excellent customer service. You will work independently from home, with occasional visits to our Norwich office for training and team meetings. If you have a positive attitude, excellent communication skills, and a willingness to learn, we want to hear from you!
Key Responsibilities
Receive and manage customer claims via phone and email, ensuring timely and effective solutions
Provide excellent customer service, ensuring customer satisfaction and loyalty
Manage and prioritize claims, ensuring accurate and efficient processing
Liaise with internal teams, including the in-hours team, to ensure seamless communication and resolution of claims
Escalate potential fraudulent claims and complaints through the appropriate channels
Maintain accurate records and reports, ensuring compliance with company procedures and regulatory requirements
Contribute to and follow the firm's policy on Treating Customers Fairly
Maintain professional competence by ensuring the department complies with the Training and Competence procedures of the firm
Essential Qualifications and Skills
Good basic English and Maths skills (at least GCSE grade C or equivalent)
Proficient in MS Office
Reliable and good timekeeping
Ability to learn and competently use different IT systems
Accuracy and attention to detail
An organised approach and good time management skills
Cooperative team player
Ability to work collaboratively within a team environment
Confident with verbal and written communication skills
Able to deliver good customer service
Desirable Qualifications and Skills
Ability to prioritise their own workload as well as that of others
Ability to persuade and influence others
Ability to problem solve and generate new ideas
Excellent coaching and mentoring skills
Thorough understanding of FCA regulations
Experience of developing and implementing process change
What We Offer
We offer a competitive salary, excellent training and development opportunities, and a supportive team environment. As a remote worker, you will have the flexibility to work from home, with occasional visits to our Norwich office. We provide all necessary equipment and software, and our team is committed to helping you succeed in your role.
Career Growth Opportunities and Learning Benefits
At Workwarp, we are committed to the growth and development of our employees. We offer a range of training and development programs, including:
Comprehensive training program
Continuous learning and development opportunities
Career progression opportunities
Regular feedback and coaching
Work Environment and Company Culture
Our company culture is centered around customer satisfaction, innovation, and teamwork. We strive to create a positive and supportive work environment, where our employees can thrive and grow. As a remote worker, you will have the flexibility to work from home, with occasional visits to our Norwich office.
Compensation, Perks, and Benefits
We offer a competitive salary, excellent training and development opportunities, and a supportive team environment. Our benefits package includes:
Competitive salary
Excellent training and development opportunities
Supportive team environment
Flexible working arrangements
How to Apply
If you are a motivated and customer-focused individual looking for a new challenge, we want to hear from you! Please submit your application, including your CV and a cover letter, and we will be in touch to discuss your application further.
Don't miss this opportunity to join our team and make a difference in customer experience. Apply now and take the first step towards a rewarding and challenging career as a Claims Agent!
Apply Now
Are you a motivated and customer-focused individual looking for a new challenge? Do you have a passion for delivering excellent service and ensuring customer satisfaction? Look no further! We are seeking a highly skilled and dedicated Claims Agent to join our team on a full-time basis, working remotely from home, with an immediate start. As a Claims Agent, you will play a critical role in managing customer claims, providing timely and effective solutions, and ensuring seamless customer experiences.
About Us
At Workwarp, we pride ourselves on providing 24/7 customer service, 365 days a year. Our team is dedicated to delivering exceptional customer experiences, and we are committed to fostering a culture of continuous learning and growth. We believe in empowering our employees to take ownership of their work, providing them with the tools and resources needed to succeed, and recognizing their achievements. Our company values are centered around customer satisfaction, innovation, and teamwork, and we strive to make a positive impact in the lives of our customers and employees.
Job Summary
We are looking for a reliable and customer-focused Claims Agent to join our team on a full-time basis, working a night shift from 8pm to 4am, Sunday to Thursday, for 35 hours per week. As a Claims Agent, you will be responsible for receiving and managing customer claims, ensuring timely and effective solutions, and providing excellent customer service. You will work independently from home, with occasional visits to our Norwich office for training and team meetings. If you have a positive attitude, excellent communication skills, and a willingness to learn, we want to hear from you!
Key Responsibilities
Receive and manage customer claims via phone and email, ensuring timely and effective solutions
Provide excellent customer service, ensuring customer satisfaction and loyalty
Manage and prioritize claims, ensuring accurate and efficient processing
Liaise with internal teams, including the in-hours team, to ensure seamless communication and resolution of claims
Escalate potential fraudulent claims and complaints through the appropriate channels
Maintain accurate records and reports, ensuring compliance with company procedures and regulatory requirements
Contribute to and follow the firm's policy on Treating Customers Fairly
Maintain professional competence by ensuring the department complies with the Training and Competence procedures of the firm
Essential Qualifications and Skills
Good basic English and Maths skills (at least GCSE grade C or equivalent)
Proficient in MS Office
Reliable and good timekeeping
Ability to learn and competently use different IT systems
Accuracy and attention to detail
An organised approach and good time management skills
Cooperative team player
Ability to work collaboratively within a team environment
Confident with verbal and written communication skills
Able to deliver good customer service
Desirable Qualifications and Skills
Ability to prioritise their own workload as well as that of others
Ability to persuade and influence others
Ability to problem solve and generate new ideas
Excellent coaching and mentoring skills
Thorough understanding of FCA regulations
Experience of developing and implementing process change
What We Offer
We offer a competitive salary, excellent training and development opportunities, and a supportive team environment. As a remote worker, you will have the flexibility to work from home, with occasional visits to our Norwich office. We provide all necessary equipment and software, and our team is committed to helping you succeed in your role.
Career Growth Opportunities and Learning Benefits
At Workwarp, we are committed to the growth and development of our employees. We offer a range of training and development programs, including:
Comprehensive training program
Continuous learning and development opportunities
Career progression opportunities
Regular feedback and coaching
Work Environment and Company Culture
Our company culture is centered around customer satisfaction, innovation, and teamwork. We strive to create a positive and supportive work environment, where our employees can thrive and grow. As a remote worker, you will have the flexibility to work from home, with occasional visits to our Norwich office.
Compensation, Perks, and Benefits
We offer a competitive salary, excellent training and development opportunities, and a supportive team environment. Our benefits package includes:
Competitive salary
Excellent training and development opportunities
Supportive team environment
Flexible working arrangements
How to Apply
If you are a motivated and customer-focused individual looking for a new challenge, we want to hear from you! Please submit your application, including your CV and a cover letter, and we will be in touch to discuss your application further.
Don't miss this opportunity to join our team and make a difference in customer experience. Apply now and take the first step towards a rewarding and challenging career as a Claims Agent!
Apply Now