Claims Administrative Support Specialist

Are you a highly organized and detail-oriented individual? Do you have experience in administrative support and a passion for providing exceptional customer service? If so, we have an exciting opportunity for you to join our team as a Claims Administrative Support Specialist at Progressive! In this role, you will play a crucial role in assisting our claims team with their day-to-day operations, ensuring that claims are processed accurately and efficiently. The ideal candidate will have excellent communication skills, the ability to multitask, and a strong understanding of administrative procedures. If you are ready to take the next step in your career and become a vital member of our team, we encourage you to apply today! Provide administrative support to the claims team by organizing and maintaining claim files, completing paperwork, and entering data into the system accurately and efficiently. Assist with the processing and tracking of claims, ensuring that all necessary documentation is properly completed and submitted. Communicate with customers, agents, and other departments to gather and verify claim information and provide updates on claim status. Handle incoming calls and emails from customers and provide exceptional customer service by addressing inquiries and resolving issues. Maintain a high level of accuracy and attention to detail when processing claims and handling sensitive information. Collaborate with team members to ensure timely and accurate completion of tasks and provide support as needed. Utilize and maintain knowledge of company policies, procedures, and systems to ensure compliance and efficiency. Proactively identify and escalate any potential issues or concerns to management. Continuously seek opportunities to improve processes and procedures to increase efficiency and effectiveness of the claims team. Maintain a professional and positive attitude when dealing with customers and colleagues, representing the company in a positive light. Adhere to all company policies and procedures, including confidentiality and data security guidelines. Keep accurate records and documentation of all claims-related activities. Stay updated on industry trends and changes in order to effectively support the claims team. Complete any additional tasks or projects assigned by management in a timely and efficient manner. Progressive is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.