Claim Representative Trainee - Auto Physical Damage (Hybrid - Canton, MA)

Intact Insurance Specialty Solutions is dedicated to helping people and businesses prosper through customized insurance solutions. The Claim Representative Trainee will participate in a 12-month training program to develop skills in investigating and resolving auto physical damage claims under supervision. Responsibilities Makes timely and appropriate contacts and completes appropriate level of investigation to make determination of coverage, liability and damages for routine claims Determines exposure, establishes adequate initial reserves and makes timely adjustments within authority level, as required Within authority level, assigns and directs activities of internal and external resources as required; including independent adjusters and appraisers Identifies questionable claims and consults with SIU for further direction as appropriate Under close supervision, may determine settlement value of the loss and negotiate proper settlement of claims within authority Provides recommendations for settlement and disposition of claims exceeding authority level May utilize liability tools Documents clearly and concisely all relevant activity on assigned files and makes recommendations for additional activity as appropriate As this is a developmental role, completes required learning programs and on the job training as needed Depending on the case load and business, may be working toward getting state approved license or certificate Anticipates and meets all customer needs (internal and external) Skills Bachelor's degree preferred, with some business or insurance background 0 - 1 years of claims experience Must be able to obtain an adjuster license no later than October 1, 2026, with dedicated training and study time provided Benefits Comprehensive medical, dental and vision insurance with no waiting period Competitive paid time off programs 401(k) savings and annual contributions of up to 12% of annual salary Mental health support programs Life and disability insurance Paid parental leave A variety of additional voluntary benefits Company Overview Intact Insurance Specialty Solutions offer a range of specialty insurance products sold through independent agencies and wholesalers. It was founded in 2001, and is headquartered in Plymouth, Minnesota, USA, with a workforce of 1001-5000 employees. Its website is