Claim Operations Assistant (Peoria, IL)

RLI Insurance Company is a unique provider of insurance services, dedicated to delivering exceptional customer experiences. The Claim Operations Assistant role focuses on providing operational and customer service support within the claims department, ensuring compliance with business rules and regulatory requirements while assisting with various administrative tasks.ResponsibilitiesProvide basic operational support for department administration and examinersAccurately process and prepare recovery, expense, and indemnity checks, wire transfers, form letters, claim denials, and company positions letters while adhering to claim department business rules and regulatory requirementsProvide quality customer-service support to the Claim Department by performing claim intake, answering inquiries, recording accurate, thorough information, and resolving customer issues or routing callers to appropriate departmentsPrepare incoming correspondences for scanning into the image system in compliance with department business rulesScan and import various documents to work queues and/or claim files, including policy documentation, physical and electronic media, websites, emails, and faxesOrder Police and Fire Reports, as requiredAssist in maintaining electronic billing systemReview, maintain, and distribute various reports and codesAssist in other projects as neededSkillsTypically requires a high school diploma0+ years of related experience [OR] equivalent level of education and experienceGood interpersonal and communication skills and be sensitive, adaptable, professional, and articulate when dealing with associates and outside customersMust be proficient with computers and able to readily adapt to software systems and applicationsMust be detail-oriented and practice good organizational skillsAbility to follow procedures as outlined by managementAbility to handle multiple tasks simultaneously and prioritize duties in a fast-paced environmentAbility to perform quality work while meeting processing deadlinesBenefitsAnnual bonus plansEmployee stock ownership plan (ESOP)401(k) — automatic 3% company contributionAnnual 401k and ESOP profit-sharing contributions (Up to 15% of eligible earnings)Paid time off (PTO) and holidaysPaid volunteer time off (VTO) to support our communitiesParental and family care leaveFlexible & hybrid work arrangementsFitness center discounts and free virtual fitness platformEmployee assistance programComprehensive medical, dental and vision benefitsFlexible spending and health savings accounts2x base salary for group life and AD&D insuranceVoluntary life, critical illness, & accident insurance for purchaseShort-term and long-term disability benefitsTraining & certification opportunitiesTuition reimbursementEducation bonusesCompany OverviewRLI is a U.S.-based specialty insurer that serves niche property, casualty and surety markets. It was founded in 1965, and is headquartered in Illinois City, Illinois, USA, with a workforce of 1001-5000 employees. Its website is http://www.rlicorp.com/.Company H1B SponsorshipRLI Insurance Company has a track record of offering H1B sponsorships, with 6 in 2025, 6 in 2024, 13 in 2023, 4 in 2022, 7 in 2021, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.



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