Cigna Service Delivery Representative - eviCore - Remote
About the position
Responsibilities
• Identify and resolve day-to-day operational problems using defined processes and independent judgment.
• Investigate client and provider issues, recognize root causes, and communicate resolutions within established SLAs.
• Provide excellent quality service to clients and ensure understanding of resolutions or action plans.
• Learn and maintain proficiency in multiple platforms containing provider data, member information, authorizations, and claims.
• Work with internal departments to obtain resolutions and communicate them in client-friendly terminology.
Requirements
• Proficiency with Microsoft Outlook, Word, and Excel.
• High School diploma or equivalent; Bachelor's Degree preferred.
• 2+ years of Customer Service experience preferred.
• Experience using a CRM platform; Cherwell preferred.
• Strong organizational skills to meet deadlines.
• Ability to learn basic SQL queries as needed.
• Excellent problem-solving and analytical skills.
• Willingness and desire to continuously learn.
• Adequate home internet access with specified speeds.
Nice-to-haves
• Experience in healthcare or related fields.
• Familiarity with client account management processes.
Benefits
• Health insurance coverage
• Flexible scheduling options
• Professional development opportunities
• Paid holidays
• Employee discount programs
Apply Now
Apply Now
Responsibilities
• Identify and resolve day-to-day operational problems using defined processes and independent judgment.
• Investigate client and provider issues, recognize root causes, and communicate resolutions within established SLAs.
• Provide excellent quality service to clients and ensure understanding of resolutions or action plans.
• Learn and maintain proficiency in multiple platforms containing provider data, member information, authorizations, and claims.
• Work with internal departments to obtain resolutions and communicate them in client-friendly terminology.
Requirements
• Proficiency with Microsoft Outlook, Word, and Excel.
• High School diploma or equivalent; Bachelor's Degree preferred.
• 2+ years of Customer Service experience preferred.
• Experience using a CRM platform; Cherwell preferred.
• Strong organizational skills to meet deadlines.
• Ability to learn basic SQL queries as needed.
• Excellent problem-solving and analytical skills.
• Willingness and desire to continuously learn.
• Adequate home internet access with specified speeds.
Nice-to-haves
• Experience in healthcare or related fields.
• Familiarity with client account management processes.
Benefits
• Health insurance coverage
• Flexible scheduling options
• Professional development opportunities
• Paid holidays
• Employee discount programs
Apply Now
Apply Now