CIED Monitoring tech
About the position Responsibilities • Provides intermediate to expert level analysis of arrhythmias on intracardiac electrograms, technical device data, test results, and physiologic data for all Cardiac Implantable Electronic Device (CIED) types and manufacturers. • Works with the Hubs to process transmissions for CIED scheduled and alerts, following the company's service-level agreement timelines. • Analyze and interpret CIED transmission data autonomously using company software provided. • Process alert and scheduled transmissions independently, without oversight. • Document findings clearly and concisely following company protocol on reporting requirements, standards, and format. • Escalate device abnormalities through company workflow process. • Escalate urgent and emergent abnormalities directly to the customer. • Meet or exceed quality and productivity standards. • Provide troubleshooting support as requested. • Complete all assigned and required training; stay up to date on developing clinical knowledge, specifically ECG rhythm interpretation. • Follow all company and departmental policies and procedures. • Work directly with patient engagement team to re-engage disconnected patients. • Maintain manufacturer portals, patient schedules, and alert programming. • Stay current on new products, solutions, and CIED management offerings. Requirements • Successfully completed CIED Remote Monitoring Course, 1 - 2 years direct experience. • Experience with in-office and remote CIED interrogations of all four medical device manufacturers (Biotronik, Abbott, Boston Scientific, and Medtronic) or previous field clinical specialist experience with one of the four manufacturers. • Experience utilizing all four home monitoring websites preferred. • 2 - 5 years related industry experience. • Licenses/Certifications: CCDS, CEPS, CDRMS preferred or CRAT/CCT. • Previous experience with implantable monitoring devices. • Expert arrhythmia recognition and interpretation. • Intermediate to expert CIED management fundamental knowledge. • Intermediate to expert electrogram (EGM) interpretation skills. • Intermediate to expert knowledge and navigation of the external manufacturer portals. • Basic understanding of how company products and solutions offer value to the customer. • Follow all HIPAA related guidelines. • Proficiency using a computer and Microsoft Office (Word, Excel, and Outlook); comfortable using telephone and computer to perform job responsibilities. Nice-to-haves • Experience with all four medical device manufacturers' home monitoring websites. • Licenses/Certifications: CCDS, CEPS, CDRMS preferred. Benefits • Dental insurance • Health insurance • Life insurance • Vision insurance Apply tot his job