Child Welfare Readiness Liaison (Hybrid)
Job Title: Child Welfare Readiness Liaison (Hybrid)
Location: Durham, NC
Duration: 12+ Month
Job Description:
The client requires the services of a Readiness Liaison to support change management and readiness for implementation of Child Welfare (CWS) modules.
The client seeks contract resources to prepare and provide support for County Child Welfare staff during the implementation of the statewide Child Welfare Information system (CWIS). This is NOT a Desktop Support or Help Desk support position. The County Liaison acts as an integral part of Readiness and Implementation Support initiatives. Working closely with the Readiness Lead, this position will facilitate meetings, conferences, and other activities to advocate for, as well as foster and maintain effective communication with state and county staff regarding CWIS concerns impacting or related to Child Welfare. This role may coordinate with other CWIS business, policy, and project team members to troubleshoot, replicate, and report errors and/or unexpected outcomes within the CWIS and/or escalate to management as they arise. This position uses policy subject matter expertise regarding client Child Welfare, knowledge of CWIS client functionality, as well as understanding of how counties provide delivery of services to guide new users as they navigate and submit data into the new system. This position requires significant travel throughout the state.
Minimum requirements include:
• Excellent written and verbal communication skills, change management, Microsoft Suite (including, but not limited to PowerPoint, Excel, & Outlook.
Preferred skills:
• Knowledge of NC Child Welfare policy, SharePoint, JIRA
Travel expenses are reimbursed using the state's protocol for submitting expenses after travel. The contractor will, at the direction of management, either ride with an employee driving a state vehicle or drive their personal vehicle and be reimbursed mileage after travel. Per diem is paid directly to the contractor and most hotel expenses are direct billed through the state.
IMPORTANT NOTE: Extensive statewide travel up to 90% of the time is required in the performance of the work for this position. Travel may include some evenings and weekend days.
Skills:
Skill
Required/Desired
Amount
of Experience
Demonstrated working knowledge base of technical requirements, program requirements and business needs in county departments of social services
Required
3
Years
Demonstrated working knowledge of/ability to interpret rules, procedures and policies with an emphasis on NC Child Welfare programs
Required
3
Years
Ability to collect, review and interpret data effectively to ensure stakeholder and agency objectives are met
Required
3
Years
Significant proficiency in NC FAST navigation, application development and capacity for system analysis to support user enrichment and strategic plans
Desired
3
Years
Ability to think analytically and engage in active problem-solving.
Required
3
Years
Ability to work systematically and logically to resolve problems, identify causes and anticipate both expected and unexpected results
Required
3
Years
Demonstrated above average written and oral communication skills including correct grammar, vocabulary, and terminology for effective communication
Required
3
Years
Ability to plan and organize large volumes of work in an organized, detailed, and results driven manner both in a team and individually
Required
3
Years
Demonstrated above average relationship building and retention skills with both internal and external partners
Required
3
Years
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Location: Durham, NC
Duration: 12+ Month
Job Description:
The client requires the services of a Readiness Liaison to support change management and readiness for implementation of Child Welfare (CWS) modules.
The client seeks contract resources to prepare and provide support for County Child Welfare staff during the implementation of the statewide Child Welfare Information system (CWIS). This is NOT a Desktop Support or Help Desk support position. The County Liaison acts as an integral part of Readiness and Implementation Support initiatives. Working closely with the Readiness Lead, this position will facilitate meetings, conferences, and other activities to advocate for, as well as foster and maintain effective communication with state and county staff regarding CWIS concerns impacting or related to Child Welfare. This role may coordinate with other CWIS business, policy, and project team members to troubleshoot, replicate, and report errors and/or unexpected outcomes within the CWIS and/or escalate to management as they arise. This position uses policy subject matter expertise regarding client Child Welfare, knowledge of CWIS client functionality, as well as understanding of how counties provide delivery of services to guide new users as they navigate and submit data into the new system. This position requires significant travel throughout the state.
Minimum requirements include:
• Excellent written and verbal communication skills, change management, Microsoft Suite (including, but not limited to PowerPoint, Excel, & Outlook.
Preferred skills:
• Knowledge of NC Child Welfare policy, SharePoint, JIRA
Travel expenses are reimbursed using the state's protocol for submitting expenses after travel. The contractor will, at the direction of management, either ride with an employee driving a state vehicle or drive their personal vehicle and be reimbursed mileage after travel. Per diem is paid directly to the contractor and most hotel expenses are direct billed through the state.
IMPORTANT NOTE: Extensive statewide travel up to 90% of the time is required in the performance of the work for this position. Travel may include some evenings and weekend days.
Skills:
Skill
Required/Desired
Amount
of Experience
Demonstrated working knowledge base of technical requirements, program requirements and business needs in county departments of social services
Required
3
Years
Demonstrated working knowledge of/ability to interpret rules, procedures and policies with an emphasis on NC Child Welfare programs
Required
3
Years
Ability to collect, review and interpret data effectively to ensure stakeholder and agency objectives are met
Required
3
Years
Significant proficiency in NC FAST navigation, application development and capacity for system analysis to support user enrichment and strategic plans
Desired
3
Years
Ability to think analytically and engage in active problem-solving.
Required
3
Years
Ability to work systematically and logically to resolve problems, identify causes and anticipate both expected and unexpected results
Required
3
Years
Demonstrated above average written and oral communication skills including correct grammar, vocabulary, and terminology for effective communication
Required
3
Years
Ability to plan and organize large volumes of work in an organized, detailed, and results driven manner both in a team and individually
Required
3
Years
Demonstrated above average relationship building and retention skills with both internal and external partners
Required
3
Years
Apply Now
Apply Now