Chief Product Officer (CRBC UK)

Job Description:Chief Product OfficerThe CompanyCRB Cunninghams is the UK’s leading provider of cashless catering, identity management, online payments, and nutritional analysis solutions, supporting more than 3,300 schools and colleges nationwide.With nearly 60 years of heritage, we employ over 100 dedicated professionals, including a national field service team delivering fast, expert support wherever it’s needed. We operate from offices in Headley (Birmingham) and Loanhead (Edinburgh).In recent years, CRB Cunninghams has experienced strong growth, driven by innovation, customer intimacy, operational excellence, and a clear, meaningful vision.Our purpose is simple and powerful:When children eat well and enjoy lunchtimes, they’re happier, healthier, and achieve more.Our strategy is to help schools deliver fully cashless dining experiences that enable anonymous free-school-meal access, streamline operations, and accelerate the provision of nutritious meals.The RoleThe Chief Product Officer (CPO) is responsible for defining and executing CRB Cunninghams’ product vision, strategy, and roadmap, including the responsible adoption of AI and automation to improve customer outcomes and long-term differentiation.This role ensures our products deliver clear customer value, support commercial growth, and align with the company’s long-term strategic objectives.The CPO acts as the bridge between customers, partners, commercial leadership, and technology, owning the full product lifecycle from discovery through delivery and continuous improvement.This is a senior leadership role with significant influence over company direction, reporting at executive level.Key ResponsibilitiesProduct Strategy & VisionDefine and own the product vision, strategy, and long-term roadmapEnsure product direction aligns with CRBC’s business strategy and growth ambitionsIdentify new product opportunities, enhancements, and market expansion potentialSet the direction for how AI and automation are embedded across the product portfolio to remove operational friction and create defensible valueCustomer Intimacy & Market InsightBuild a deep understanding of customer needs, workflows, and pain pointsUse market research, customer feedback, and data insights to guide product decisionsMonitor competitor offerings and industry trends to maintain differentiationAlign product strategy with key partners, including school caterersProduct Delivery & Lifecycle ManagementOwn the full product lifecycle: ideation, prioritisation, development, launch, and optimisationWork closely with R&D and delivery teams to ensure high-quality, timely releasesBalance short-term delivery priorities with long-term scalability, resilience, and sustainabilityCommercial & Financial ImpactPartner with sales, marketing, and leadership to drive revenue growth and retentionShape product pricing and positioning alongside commercial leadersTrack and report on product performance, ROI, and success metricsLeadership & GovernanceLead, develop, and mentor the product management functionEstablish clear product processes, prioritisation frameworks, and governanceAct as a senior product voice at executive and board levelKey Skills & ExperienceProven experience in a senior product leadership role (CPO, Head of Product, Product Director, or similar)Strong track record delivering successful B2B products (software or technology-enabled services)Commercially minded, with experience linking product decisions to revenue and growthExcellent stakeholder management across technical and non-technical teamsExperience applying AI, automation and advanced data capabilities to improve workflows and customer outcomesComfortable operating in a growing, evolving organisationDesirable ExperienceBackground in SaaS, EdTech, and/or paymentsExperience in regulated, professional services, or compliance-driven environmentsExperience scaling products and teams in a growth-focused businessWhat Success Looks LikeA clear, well-communicated product strategy aligned to business goals and purposeProducts that customers value, adopt, and actively recommendAI and automation embedded into core products and workflows in ways that measurably add extra value, reduce customer effort and operational costPredictable, high-quality product deliveryStrong collaboration across leadership, commercial, and technical teamsWhy Join CRB Cunninghams?Be at the forefront of transforming how schools operate canteens and deliver better lunchtime experiences for childrenShape the future direction of a market-leading product portfolioHigh-impact role with executive visibility and influenceCollaborative culture with genuine scope to innovate and lead Business Unit: CRB Cunninghams Scheduled Weekly Hours:37.5 Number of Openings Available:1 Worker Type:RegularCareer Site: More About Jonas Software:Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain. Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service. Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees. Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.IS THIS YOU?

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