Chief Network Engineer/Principal Network/Voice Engineer
Job Description Summary: Provide leadership on thecompany's internal networksin the technical design, development, testing and Implementation of systems engineering projects according to customer/systems requirements. Responds to environment problems and implements resolution efforts across technology areas. Coordinates project activities and consultation across multiple projects, computing... platforms, and technologies. Provide leadership and/or perform change management, outage management and/or project management activities. Provides mentoring for the technical development of those in less senior staff.
Job Specific Information: Provide quality services and solutions to our Customer Experience (CE) Contact Center Operation. Oversee project-based installations and integrations with Five9 could platform services Ability to work remotely approximately 50% of the time, supporting CE Contact centers across different global regions (US, EU, APAC, MESIA, and LAC) Responsible for evaluating the efficiency and performance of VoIP to support the optimization of system networks for CE operations. Responsible of monitoring and executing different types of diagnostic tests for the networks and recommend technical solutions for faster information processing to avoid operational delays and - downtimes. Analyze existing VoIP configuration & topology and develop enterprise architecture plans for voice and data services.
Skills/Knowledge/Experience Considered a Plus:
Certification in Voice Engineering or related field
Proficiency in Five9 Cloud Contact Center applications and services
Experience with Verint WFO application
Experience with SIP telephony applications
Experience with Voice Over IP (VoIP) technology
Experience with IT Network, Security and Telecoms Infrastructure: WAN, LAN and VoIP
Great understanding of network topologies and operation (TCP/IP, routing, QoS, firewalls, packet capture and analysis, the OSI stack)
Familiar with network related trouble-shooting tools.
Experience with Incident Management process, SRE best practices and continuous improvement
Strong problem-solving and troubleshooting abilities
Strong verbal and written communications skills
Domicile/Relocation: Collierville, TN
Remote Verbiage: The ability to work remotely within the United States may be available based on business need.
Minimum Qualifications: Bachelor's Degree in IT related engineering, computer science, information systemsor related field. A related advanced degree may offset the related experience requirements.Five (5) years equivalent work experience in engineering or information technology environment.
Additional InformationUpload current copy of Resume (Microsoft Word or PDF format only) and answer job screening questionnaire by close of business (5:00pm CST) on the date below. If the date below is blank, there is no specified closing date for this requisition.
Job Posting End Date: 01-24-2024
FedEx. Where now meets next.
Our vision is to be the earth's most engaged advocates of connected commerce where open borders, new markets and fair, sustainable practices are the norm for the billions of personal supply chains being managed every day in our always on, mobile-first world. We stand for ease, access and opportunity. We lead purposeful innovation, champion entrepreneurs, advocate free trade and empower humans and their place in the era of autonomy and AI. We fight for our customers, a more sustainable planet and an ethical playing field.
FedEx inspires its more than 530,000 employees to remain focused on safety, the highest ethical and professional standards and the needs of their customers and communities. FedEx is committed to connecting people and possibilities around the world responsibly and resourcefully, with a goal to achieve carbon-neutral operations by 2040.
FedEx has been recognized on many different lists both for business success and for being a great employer:
FORTUNE Magazine: No. 18 among "World's Most Admired Companies" (2023)
Newsweek Magazine: One of "America's Most Responsible Companies" (2023)
Forbes Magazine: One of "Americas Best Large Employers" (2023)
Newsweek Magazine: One of "America's Greatest Work Places for Diversity" (2023)
FORTUNE Magazine: One ofthe "Blue Ribbon Companies" that appears on 4+ Fortune Annual Award Rankings (2023)
FreightWaves: #1 Among the "Top 500 For-Hire Carriers" (2023)
FreightWaves:Freight-Tech 25 Award, honoring innovation and disruption within the freight industry (2023)
FedEx Services is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, genetics disability, or protected Veteran status.
FedEx Services does not discriminate against qualified individuals with disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. Further, FedEx Services is prepared to make reasonable accommodations for the known physical or mental limitations of an otherwise qualified applicant or employee to enable the applicant or employee to be considered for the desired position, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If a reasonable accommodation is needed, please contact [email protected]
Apply Now
Job Specific Information: Provide quality services and solutions to our Customer Experience (CE) Contact Center Operation. Oversee project-based installations and integrations with Five9 could platform services Ability to work remotely approximately 50% of the time, supporting CE Contact centers across different global regions (US, EU, APAC, MESIA, and LAC) Responsible for evaluating the efficiency and performance of VoIP to support the optimization of system networks for CE operations. Responsible of monitoring and executing different types of diagnostic tests for the networks and recommend technical solutions for faster information processing to avoid operational delays and - downtimes. Analyze existing VoIP configuration & topology and develop enterprise architecture plans for voice and data services.
Skills/Knowledge/Experience Considered a Plus:
Certification in Voice Engineering or related field
Proficiency in Five9 Cloud Contact Center applications and services
Experience with Verint WFO application
Experience with SIP telephony applications
Experience with Voice Over IP (VoIP) technology
Experience with IT Network, Security and Telecoms Infrastructure: WAN, LAN and VoIP
Great understanding of network topologies and operation (TCP/IP, routing, QoS, firewalls, packet capture and analysis, the OSI stack)
Familiar with network related trouble-shooting tools.
Experience with Incident Management process, SRE best practices and continuous improvement
Strong problem-solving and troubleshooting abilities
Strong verbal and written communications skills
Domicile/Relocation: Collierville, TN
Remote Verbiage: The ability to work remotely within the United States may be available based on business need.
Minimum Qualifications: Bachelor's Degree in IT related engineering, computer science, information systemsor related field. A related advanced degree may offset the related experience requirements.Five (5) years equivalent work experience in engineering or information technology environment.
Additional InformationUpload current copy of Resume (Microsoft Word or PDF format only) and answer job screening questionnaire by close of business (5:00pm CST) on the date below. If the date below is blank, there is no specified closing date for this requisition.
Job Posting End Date: 01-24-2024
FedEx. Where now meets next.
Our vision is to be the earth's most engaged advocates of connected commerce where open borders, new markets and fair, sustainable practices are the norm for the billions of personal supply chains being managed every day in our always on, mobile-first world. We stand for ease, access and opportunity. We lead purposeful innovation, champion entrepreneurs, advocate free trade and empower humans and their place in the era of autonomy and AI. We fight for our customers, a more sustainable planet and an ethical playing field.
FedEx inspires its more than 530,000 employees to remain focused on safety, the highest ethical and professional standards and the needs of their customers and communities. FedEx is committed to connecting people and possibilities around the world responsibly and resourcefully, with a goal to achieve carbon-neutral operations by 2040.
FedEx has been recognized on many different lists both for business success and for being a great employer:
FORTUNE Magazine: No. 18 among "World's Most Admired Companies" (2023)
Newsweek Magazine: One of "America's Most Responsible Companies" (2023)
Forbes Magazine: One of "Americas Best Large Employers" (2023)
Newsweek Magazine: One of "America's Greatest Work Places for Diversity" (2023)
FORTUNE Magazine: One ofthe "Blue Ribbon Companies" that appears on 4+ Fortune Annual Award Rankings (2023)
FreightWaves: #1 Among the "Top 500 For-Hire Carriers" (2023)
FreightWaves:Freight-Tech 25 Award, honoring innovation and disruption within the freight industry (2023)
FedEx Services is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, genetics disability, or protected Veteran status.
FedEx Services does not discriminate against qualified individuals with disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. Further, FedEx Services is prepared to make reasonable accommodations for the known physical or mental limitations of an otherwise qualified applicant or employee to enable the applicant or employee to be considered for the desired position, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If a reasonable accommodation is needed, please contact [email protected]
Apply Now