Chemical & Technical Support CEE
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Role Description
Deliver to Corporate account and Field sales in country cluster expert product advice, technical training, in-field problem resolution, critical local endorsements and documentation on Institutional products and dispensing equipment.
Train new hires on all Institutional technical & product applications
Be key contact regarding technical questions for tenders and customer requests in alignment with CAM and Field sales
Participate in field tests for European R&D new innovations using the global field test methodology
Take part in innovation project teams and support the launch and implementation of innovations through training of Field Sales
Launch and implement innovations in the market through TM training, pre-launch familiarisation trials, post-launch refresher training and in-field support
Provide local customer insights to R&D and marketing for new innovations
Keep records of TM and CA queries and support provided
Regularly update R&D and marketing on market developments
Develop digital skills (Salesforce, Connectivity) of Field Sales through field visits and training
Receive, filter and report all quality issues through eQMS process with batch codes, samples and application knowledge
Provide feedback to sales on issues
Close collaboration with Marketing, R&D, regulatory and other functions in establishment of technical and sales support materials and customer statements
Take part regularly in field trips
Lead safety during travel and on-site customer activities
Qualifications
B.S. or equivalent and 1-3 years job experience (chemist, scientist, engineer, etc.)
Fluency in an Eastern European language and English required, German language is beneficial
Ability to effectively communicate and collaborate with internal and external stakeholders on a European and virtual base
Quick to learn, open to new ideas, and focused on practical solutions with a digital-first mindset
Proven capability to engage and energize people
Organise and prioritize many different deliverables for the business
Customer- and results-oriented with a strong service mindset
Willingness to travel (40-50%)
Valid driving licence
Benefits
Make a difference: Join us and be part of a stable, growing, global Fortune 500 company where future matters
Work life balance: Enjoy flexible working hours and a hybrid working mode
We see you: Be recognized for meeting goals, and secure opportunities for advancement
Learning and trainings: Sharpen your professional business acumen
Benefits: cafeteria, medical, vision subscription, stock purchase plan, language learning options and more!
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