Chat Support Representative
About the company Wholesale Cabinets is one of America’s leading e-commerce companies within high quality, low cost kitchen and bathroom cabinets, sold to both retail and professional customers. The company was established in 2012 and sells and designs kitchen and bathroom interiors to customers all over the country. Our highly experienced team of sales and design professionals has helped many thousands of customers realize their kitchen and bathroom dreams. The company is in rapid growth and we are now seeking Customer Service Representatives to support this growth. The placement is remote (home based) but due to limitations in our registration for employment, we are currently seeking only candidates resident in the states of Florida or Texas. For more information about the company and its products, visit www.wholesalecabinets.us About the role The main focus of the role is to be an efficient and productive member of the customer service team, dealing with all customer service related inquiries. Communication with customers in this role occurs primarily through chat. The requests may include product inquiries, shipping damage claims, order status updates, vendor communications, pricing calculations and more. Who are we looking for? To succeed in this role several important traits are required: - Speed and a high stress threshold: While quiet periods are common, things often gets intense, with multiple customer requests simultaneously. All of them expect urgent replies, and excellent, knowledgeable customer service. Being quick at typing, great at multitasking and a fast and curious learner are essential traits of the candidate we are looking for. - Strong work ethic: Being the front face of the company requires constant attention to the needs of the customers – you are fully comfortable with walking the extra mile for the customers, even when it is outside of your job description, and you have a genuine interest in and dedication to the needs of the customers. - Creativity: You will frequently receive questions that you don’t know the answers to and have to figure out on the spot. You are comfortable with this and see it as an opportunity to educate yourself and support the customer. - Sales acumen: Many sales opportunities start with a customer service related question. You are passionate about helping customers find the right products and generating revenues to the business. - Independence: As you will be working without any team members present, you are fully comfortable with the solitary character of the work and with often having to find your own answers. - Thoroughness: In our industry where everything is built on SKU numbers and dimensions in inches, one wrong number is equally bad as all numbers being wrong. A spelling error or the wrong wording can destroy a great conversation with a customer. You realize that you always represent the company and its brand and you are a wordsmith and proud of it. Of course, you are well versed in the basics of the MS Office suite. You are fluent in English in speech and writing and a fast and accurate typist. What we offer The position offers a unique opportunity to join the fast-growing market for kitchen and bathroom cabinets as part of a great team with a strong company culture. Company getaways and freedom under responsibility are some of the elements our team members regularly mention as great points for working in our business. The role offers a strong opportunity for development within the company over time. Are you the right person to help the American people reach their kitchen and bathroom goals? Apply today. Job Type: Full-time Pay: $14.00 per hour Benefits: • Dental insurance • Health insurance • On-the-job training • Paid time off • Vision insurance • Work from home Application Question(s): • Are you currently a resident of, or able to relocate to Florida, Texas or Arkansas? • What is your approximate typing speed in WPM (words per minute)? Experience: • Customer Service: 1 year (Preferred) Location: • Texas (Required) Work Location: Remote Apply tot his job