Chargeback Analyst

About CloudWalk:We are not just another fintech unicorn. We are a pack of dreamers, makers, and tech enthusiasts building the future of payments. With millions of happy customers and a hunger for innovation, we're now expanding our neural network - literally and metaphorically.nAbout the roleWe’re looking for a Chargeback Analyst who’s curious, hands-on, and eager to learn. No previous experience with chargebacks or coding? No problem — we’ll teach you everything.You’ll work side-by-side with our developers to automate manual processes, investigate fraud patterns, and ensure our operation is always up to date with the latest rules and requirements from Visa, Mastercard, Elo, and Amex.You’ll be the bridge between the customer, operations, and tech, and will play a key role in making our dispute process smarter, faster, and more scalable.What You'll Be DoingLearn and master the chargeback business rules (we'll train you)Stay on top of network (Visa, Mastercard, Elo, Amex) updates, and work with the team to implement changes when neededWork closely with developers to improve and automate chargeback workflowsTranslate customer and operations needs into product and tech insightsInvestigate disputes, identify fraud patterns, and support in crafting strong responsesBe extremely deadline-oriented, managing dispute timelines with accuracyLearn the basics of Ruby programming to help build internal tools and automationsWhat You Need To SucceedNo previous experience in chargebacks or coding required — just a strong desire to learnClear communication and collaborative mindsetGreat attention to detail and a strong sense of responsibilityInterest in learning to code (Ruby) — we’ll provide full supportInvestigative spirit with an eye for fraud patterns and anomaliesAbility to track and interpret external rule changes from card networks and assess their operational impactnJoin us at CloudWalk, where we’re not just engineering solutions; we’re building a smarter, AI-driven future for payments—together.By applying for this position, your data will be processed as per CloudWalk's Privacy Policy that you can read here in Portuguese and here in English.Please mention the word **FANFARE** and tag RMTguMjM3Ljg5LjE5Nw== when applying to show you read the job post completely (#RMTguMjM3Ljg5LjE5Nw==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.

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