Channel Partner Account Executive

Job Description:At Cable One and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.Channel Partner Operations Specialist will support the growth and success of our Partner Solutions Program. This role is responsible for ensuring a seamless experience for our channel partners by managing post-sale operations, coordinating internal resources, and supporting partner inquiries across billing, service delivery, and commissions.This individual will play a key role in executing day-to-day program operations while helping to build scalable processes that enhance the partner experience and support continued growth.Order Lifecycle ManagementTrack partner-submitted opportunities from order submission through installation and billingProactively communicate order status, delays, and updates to partners and internal teamsEnsure accuracy and completeness of order data in CRM and internal systemsPartner Support & Issue ResolutionServe as a primary point of contact for partner inquiries, including:Order status updatesBilling and invoice questionsService delivery and installation escalationsCoordinate with internal teams to resolve issues efficiently and maintain partner satisfactionDeliver a responsive, high-quality support experience aligned with Sparklight standardsCommissions Tracking & SupportTrack partner commissions and validate payouts against agreementsPartner with finance teams to ensure accurate and timely paymentsRespond to partner inquiries related to commissions and compensationData & ReportingMaintain accurate CRM data and reporting dashboardsAssist in generating reports on partner activity and performanceSupport data cleanup and process consistencyCross-Functional CoordinationCollaborate with sales, sales engineering, provisioning, construction, billing, and finance teamsAct as a central point of coordination to ensure partner deals progress smoothlySupport adherence to internal Rules of Engagement (ROE) to minimize channel conflictEvent SupportAssist with logistics for partner events and trade showsHelp manage lead tracking and follow-up coordinationSupport scheduling and partner communicationsAdministrative & Program SupportAssist with partner onboarding tasks:Portal accessDocumentationTraining coordinationHelp maintain partner-facing materials and internal documentationQualifications1-3+ years of experience in sales operations, channel support, or telecommunicationsExperience supporting channel partners, indirect sales models, or customer operations preferredStrong organizational skills with the ability to manage multiple prioritiesExcellent communication and problem-solving abilitiesExperience with CRM systems (Salesforce or similar) and reporting toolsHigh attention to detail, particularly in order tracking and financial data Benefits Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as: Medical, dental, and vision plans – start when you start! Life insurance (self, spouse, children) Paid time off (vacation, holiday, and personal/sick days) 401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation) Group Legal plan with Identity Theft Protection Additional Perks Tuition reimbursement (up to $5,250 on 1st year) Annual community support to various organizations across the U.S. Associate recognition & awards programs Advancement opportunities Collaborative work environment FREE Cable One services for associates who live in a serviceable area Our Commitment Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day. Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability. Pre-hire Processes Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career. #LI-SK1#LI-Remote