Certified Pharmacy Customer Service Associate – Retail Pharmacy Operations
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Join arenaflex: Where Healthcare Meets Exceptional Customer Service
Are you passionate about helping others and looking for a rewarding career in healthcare? Welcome to arenaflex, where we believe that every interaction is an opportunity to make a meaningful difference in someone's life. As a Certified Pharmacy Customer Service Associate, you will be at the forefront of our patient care team, serving as the friendly face that greets customers and ensures their pharmacy experience is nothing short of exceptional.
At arenaflex, we take pride in our legacy of serving communities with dedication and compassion. With over a century of experience in healthcare and retail pharmacy, we understand that our team members are the backbone of our success. We are currently seeking a talented and motivated individual to join our pharmacy team in a dynamic retail environment, where your customer service skills will shine and your career will flourish.
About This Role
As a Certified Pharmacy Customer Service Associate at arenaflex, you will play a vital role in bridging the gap between our pharmacy professionals and the patients we serve. This position offers a unique blend of customer service excellence and hands-on pharmacy experience, making it an ideal opportunity for those looking to kickstart their career in healthcare or expand their existing skill set.
You will be responsible for delivering a distinctive and delightful customer experience while supporting our pharmacy team in various operational tasks. Your attention to detail, communication skills, and commitment to customer satisfaction will be key to your success in this role.
Key Responsibilities
Customer Experience Excellence
Engage with customers and patients by greeting them warmly and offering proactive assistance with products and services
Resolve customer issues promptly and answer questions thoroughly to ensure a positive customer experience
Model and share exceptional customer service best practices with all team members
Demonstrate interpersonal habits including friendly greetings, appropriate eye contact, and courteous behavior
Exhibit arenaflex service traits such as offering help proactively, identifying customer needs, and ensuring satisfaction before concluding interactions
Create a welcoming atmosphere that encourages customer loyalty and repeat visits
Pharmacy Operations Support
Provide customers with courteous, friendly, fast, and efficient service at the pharmacy counter
Recommend items for sale to customers and suggest complementary or trade-up products
Register customer purchases on assigned cash register, collecting cash and distributing change accurately
Process voids, returns, rain checks, refunds, and exchanges as needed
Assist customers in locating products, particularly in over-the-counter aisles
Keep counters and shelves clean, well-merchandised, and organized
Perform inventory management duties including taking stock and maintaining accurate records
Check in and price merchandise as required or directed by management
Prescription Processing
Utilize pharmacy systems to obtain patient and drug information accurately
Process prescriptions by retrieving, counting, and pouring pharmaceutical drugs with precision
Verify that medicines are correct and check for potential drug interactions
Assist pharmacists in scheduling and maintaining efficient pharmacy workflow
Report prescription errors immediately to the pharmacist on duty
Adhere strictly to company policies and procedures regarding pharmacy errors and Quality Improvement Programs
Comply with all regulations regarding Good Faith Dispensing during prescription activities
Handle telephone calls that do not require the personal attention of the pharmacist, including physician inquiries
Process manual claims for third-party prescription services in a timely and efficient manner
Perform clerical duties as assigned by the Pharmacy Manager
Inventory and Asset Management
Support Pharmacy Department inventory management activities including ordering, unpacking, checking, and storing pharmaceutical shipments
Maintain knowledge of company asset protection techniques
File claims for warehouse overages, shortages, order errors, or damaged goods involving prescription drugs
Ensure compliance with state and local laws regarding regulated products such as alcoholic beverages and tobacco products
Store Operations and Merchandising
Construct and maintain appealing displays including promotional, seasonal, and sale merchandise
Complete resets and revisions as directed by management
Assist with separation of food items and product placement according to company policies
Support stock rotation using the first in, first out (FIFO) method
Demonstrate working knowledge of store systems and equipment
Provide customer service in the photo area, including digital passport photo services and suggestive selling of promotional photo products
Assume web pick-up responsibilities including monitoring orders, filling orders, and delivering orders to customers
Assist with exterior and interior maintenance to ensure a clean, neat, and orderly store appearance
Compliance and Professional Development
Comply with all company policies and procedures while maintaining respectful relationships with coworkers
Complete special assignments and other tasks as assigned
Earn and maintain PTCB (Pharmacy Technician Certification Board) certification through the designated training program
Attend training sessions and complete required learning modules
Maintain knowledge and skills in healthcare and pharmacy, including latest news and developments
Acquire continuing education credits as required
Qualifications We Seek
Basic Requirements
Must be fluent in reading, writing, and speaking English
Requires willingness to work flexible schedules, including evenings and weekend hours
High school diploma or equivalent preferred
Ability to stand for extended periods and lift moderate loads
Strong communication and interpersonal skills
Basic mathematical skills for counting and measuring medications accurately
Preferred Experience and Skills
Six months or more of experience in a retail environment
Prior work experience in a pharmacy or healthcare setting
Strong mathematical skills to fill prescriptions accurately, including counting, measuring, and weighing medications
Proficient computer skills and familiarity with point-of-sale systems
Knowledge of store inventory control procedures
PTCB certification or willingness to obtain certification
Previous experience with customer service in a fast-paced environment
Ability to handle multiple tasks simultaneously while maintaining attention to detail
Why Join arenaflex?
At arenaflex, we believe that our greatest asset is our people. We are committed to fostering a supportive, inclusive, and growth-oriented work environment where every team member can thrive. When you join arenaflex, you become part of a legacy of healthcare excellence that has been serving communities for over a century.
Career Growth Opportunities
We are dedicated to helping our employees grow both personally and professionally. As a Certified Pharmacy Customer Service Associate, you will have access to comprehensive training programs, continuing education opportunities, and a clear path for advancement within the organization. Whether you aspire to become a certified pharmacy technician, a pharmacy manager, or explore other healthcare career paths, arenaflex supports your journey.
Comprehensive Benefits
We value our team members and offer competitive compensation packages that include:
Hourly wage range: $16 - $18 per hour (commensurate with experience and location)
Health and wellness benefits
Retirement savings plans
Employee discount programs
Paid time off and holiday pay
Access to exclusive employee assistance programs
Professional development and certification support
Work Environment
Our pharmacy locations feature state-of-the-art equipment and technology to support your success. We maintain a collaborative team atmosphere where cross-functional support and open communication are encouraged. You will work alongside dedicated healthcare professionals including pharmacists, pharmacy technicians, and retail team members all united in our mission to improve health outcomes for our patients.
Training and Development
We invest heavily in our people. New team members receive comprehensive onboarding and training to ensure they feel confident in their roles. Ongoing education opportunities keep you current with industry trends, regulatory changes, and best practices in pharmacy operations.
Our Commitment to Diversity and Inclusion
arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We believe that diverse perspectives strengthen our ability to serve our communities effectively. We welcome applications from qualified individuals regardless of race, color, religion, sex, national origin, disability, veteran status, or any other protected characteristic.
We will consider employment of qualified applicants with arrest and conviction records in accordance with applicable laws.
Apply Today!
If you are ready to embark on a rewarding career in healthcare customer service, we encourage you to apply for this exciting opportunity at arenaflex. Join our team and become part of an organization that values excellence, compassion, and innovation in patient care.
This role will remain open until filled. Don't miss your chance to make a difference – apply now and take the first step toward a fulfilling career with arenaflex!
To review our complete benefits package, please visit our careers page. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser for more information about the advantages of joining the arenaflex team.
Ready to make an impact? We can't wait to welcome you to arenaflex!
Join arenaflex: Where Healthcare Meets Exceptional Customer Service
Are you passionate about helping others and looking for a rewarding career in healthcare? Welcome to arenaflex, where we believe that every interaction is an opportunity to make a meaningful difference in someone's life. As a Certified Pharmacy Customer Service Associate, you will be at the forefront of our patient care team, serving as the friendly face that greets customers and ensures their pharmacy experience is nothing short of exceptional.
At arenaflex, we take pride in our legacy of serving communities with dedication and compassion. With over a century of experience in healthcare and retail pharmacy, we understand that our team members are the backbone of our success. We are currently seeking a talented and motivated individual to join our pharmacy team in a dynamic retail environment, where your customer service skills will shine and your career will flourish.
About This Role
As a Certified Pharmacy Customer Service Associate at arenaflex, you will play a vital role in bridging the gap between our pharmacy professionals and the patients we serve. This position offers a unique blend of customer service excellence and hands-on pharmacy experience, making it an ideal opportunity for those looking to kickstart their career in healthcare or expand their existing skill set.
You will be responsible for delivering a distinctive and delightful customer experience while supporting our pharmacy team in various operational tasks. Your attention to detail, communication skills, and commitment to customer satisfaction will be key to your success in this role.
Key Responsibilities
Customer Experience Excellence
Engage with customers and patients by greeting them warmly and offering proactive assistance with products and services
Resolve customer issues promptly and answer questions thoroughly to ensure a positive customer experience
Model and share exceptional customer service best practices with all team members
Demonstrate interpersonal habits including friendly greetings, appropriate eye contact, and courteous behavior
Exhibit arenaflex service traits such as offering help proactively, identifying customer needs, and ensuring satisfaction before concluding interactions
Create a welcoming atmosphere that encourages customer loyalty and repeat visits
Pharmacy Operations Support
Provide customers with courteous, friendly, fast, and efficient service at the pharmacy counter
Recommend items for sale to customers and suggest complementary or trade-up products
Register customer purchases on assigned cash register, collecting cash and distributing change accurately
Process voids, returns, rain checks, refunds, and exchanges as needed
Assist customers in locating products, particularly in over-the-counter aisles
Keep counters and shelves clean, well-merchandised, and organized
Perform inventory management duties including taking stock and maintaining accurate records
Check in and price merchandise as required or directed by management
Prescription Processing
Utilize pharmacy systems to obtain patient and drug information accurately
Process prescriptions by retrieving, counting, and pouring pharmaceutical drugs with precision
Verify that medicines are correct and check for potential drug interactions
Assist pharmacists in scheduling and maintaining efficient pharmacy workflow
Report prescription errors immediately to the pharmacist on duty
Adhere strictly to company policies and procedures regarding pharmacy errors and Quality Improvement Programs
Comply with all regulations regarding Good Faith Dispensing during prescription activities
Handle telephone calls that do not require the personal attention of the pharmacist, including physician inquiries
Process manual claims for third-party prescription services in a timely and efficient manner
Perform clerical duties as assigned by the Pharmacy Manager
Inventory and Asset Management
Support Pharmacy Department inventory management activities including ordering, unpacking, checking, and storing pharmaceutical shipments
Maintain knowledge of company asset protection techniques
File claims for warehouse overages, shortages, order errors, or damaged goods involving prescription drugs
Ensure compliance with state and local laws regarding regulated products such as alcoholic beverages and tobacco products
Store Operations and Merchandising
Construct and maintain appealing displays including promotional, seasonal, and sale merchandise
Complete resets and revisions as directed by management
Assist with separation of food items and product placement according to company policies
Support stock rotation using the first in, first out (FIFO) method
Demonstrate working knowledge of store systems and equipment
Provide customer service in the photo area, including digital passport photo services and suggestive selling of promotional photo products
Assume web pick-up responsibilities including monitoring orders, filling orders, and delivering orders to customers
Assist with exterior and interior maintenance to ensure a clean, neat, and orderly store appearance
Compliance and Professional Development
Comply with all company policies and procedures while maintaining respectful relationships with coworkers
Complete special assignments and other tasks as assigned
Earn and maintain PTCB (Pharmacy Technician Certification Board) certification through the designated training program
Attend training sessions and complete required learning modules
Maintain knowledge and skills in healthcare and pharmacy, including latest news and developments
Acquire continuing education credits as required
Qualifications We Seek
Basic Requirements
Must be fluent in reading, writing, and speaking English
Requires willingness to work flexible schedules, including evenings and weekend hours
High school diploma or equivalent preferred
Ability to stand for extended periods and lift moderate loads
Strong communication and interpersonal skills
Basic mathematical skills for counting and measuring medications accurately
Preferred Experience and Skills
Six months or more of experience in a retail environment
Prior work experience in a pharmacy or healthcare setting
Strong mathematical skills to fill prescriptions accurately, including counting, measuring, and weighing medications
Proficient computer skills and familiarity with point-of-sale systems
Knowledge of store inventory control procedures
PTCB certification or willingness to obtain certification
Previous experience with customer service in a fast-paced environment
Ability to handle multiple tasks simultaneously while maintaining attention to detail
Why Join arenaflex?
At arenaflex, we believe that our greatest asset is our people. We are committed to fostering a supportive, inclusive, and growth-oriented work environment where every team member can thrive. When you join arenaflex, you become part of a legacy of healthcare excellence that has been serving communities for over a century.
Career Growth Opportunities
We are dedicated to helping our employees grow both personally and professionally. As a Certified Pharmacy Customer Service Associate, you will have access to comprehensive training programs, continuing education opportunities, and a clear path for advancement within the organization. Whether you aspire to become a certified pharmacy technician, a pharmacy manager, or explore other healthcare career paths, arenaflex supports your journey.
Comprehensive Benefits
We value our team members and offer competitive compensation packages that include:
Hourly wage range: $16 - $18 per hour (commensurate with experience and location)
Health and wellness benefits
Retirement savings plans
Employee discount programs
Paid time off and holiday pay
Access to exclusive employee assistance programs
Professional development and certification support
Work Environment
Our pharmacy locations feature state-of-the-art equipment and technology to support your success. We maintain a collaborative team atmosphere where cross-functional support and open communication are encouraged. You will work alongside dedicated healthcare professionals including pharmacists, pharmacy technicians, and retail team members all united in our mission to improve health outcomes for our patients.
Training and Development
We invest heavily in our people. New team members receive comprehensive onboarding and training to ensure they feel confident in their roles. Ongoing education opportunities keep you current with industry trends, regulatory changes, and best practices in pharmacy operations.
Our Commitment to Diversity and Inclusion
arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We believe that diverse perspectives strengthen our ability to serve our communities effectively. We welcome applications from qualified individuals regardless of race, color, religion, sex, national origin, disability, veteran status, or any other protected characteristic.
We will consider employment of qualified applicants with arrest and conviction records in accordance with applicable laws.
Apply Today!
If you are ready to embark on a rewarding career in healthcare customer service, we encourage you to apply for this exciting opportunity at arenaflex. Join our team and become part of an organization that values excellence, compassion, and innovation in patient care.
This role will remain open until filled. Don't miss your chance to make a difference – apply now and take the first step toward a fulfilling career with arenaflex!
To review our complete benefits package, please visit our careers page. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser for more information about the advantages of joining the arenaflex team.
Ready to make an impact? We can't wait to welcome you to arenaflex!